[Z-386] - Customer Experts For A Tech Leader - Spanish - Remote In Greece

Dila Recruitment; Málaga; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Customer Expert to work remotely while assisting customers with their mobile devices. The ideal candidate should be fluent in Spanish and possess strong troubleshooting skills. Experience in customer support is a plus. The role offers competitive salary, relocation support, and full training.

Servicios

Complete relocation support

Competitive monthly salary

Health care benefits

Full training

Professional growth opportunities

Free online Greek language courses

Formación

• Fluency in Spanish is essential.
• Experience in customer support is an advantage.
• Understanding of iOS and/or MacOS preferred.

Responsabilidades

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely resolutions.
• Provide troubleshooting for mobile devices.

Conocimientos

Fluency in Spanish

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Prior customer support experience

Herramientas

iOS

MacOS

Descripción del empleo

Position: Customer Expert

Work model: Remote in Greece

Location: Greece

Employment type: Full-time

What you will do:

1. Communicate with customers via phone, chat & email
2. Track and follow cases to ensure they are closed efficiently and timely
3. Maintain high customer satisfaction, representing a major brand
4. Provide troubleshooting for mobile devices (mobile phones, tablets & more)
5. Assist customers to manage/secure their accounts & passwords
6. Set-up repairs for hardware-related issues
7. Escalate unresolved cases by contacting 2nd level support Interaction Experts
8. Maintain high customer satisfaction

What you will bring:

• Fluency in Spanish
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology (preferred)
• Great communication skills
• Prior customer support experience (advantage)
• Strong troubleshooting skills

What we offer:

• Complete support to help you relocate to Greece (covering flight tickets, hotel accommodation, and house search support)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and discounts
• Full training by certified instructors
• Opportunities for professional growth & development
• Community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas

Ready for a career move that feels right?

At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, understanding your individual aspirations. Our team lives and works internationally, providing access to global opportunities and insights into different markets.

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