[YP-259] - (Lq-080) Servicenow Solution Architect – Csm / Global Travel Company / 100% Remote

Decskill España; Cádiz; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading IT talent company is looking for an experienced ServiceNow Architect to design and lead solutions on the ServiceNow CSM platform. You will coordinate integrations with external systems, including Adobe, while collaborating with a small team of specialists. The role offers a fully remote work environment and opportunities for professional growth.

Servicios

Full remote work mode

Opportunities for professional growth

Formación

• Proven experience as a ServiceNow CSM Architect with strong technical and functional knowledge.
• Experience in designing CSM portals and integrating ServiceNow with external systems such as Adobe.
• Strong communication skills in multidisciplinary environments.

Responsabilidades

• Designing and leading architecture solutions on the ServiceNow Customer Service Management platform.
• Coordinating and executing integration between ServiceNow CSM and OnePortal (Adobe).
• Collaborating with development and product teams to ensure quality solutions.

Conocimientos

ServiceNow CSM

Integration with Adobe

APIs knowledge

Communication skills

Descripción del empleo

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in 3 main areas:

1. DECSKILL TALENT: providing our customers with an extension of the IT teams in technological aspects.
2. DECSKILL BOOST: specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to your needs at the desired speed.
3. DECSKILL CONNECT: providing consulting services, implementation, and management of IT infrastructures.

Our practice results in creating value for our clients through skilled, motivated professionals, and technology solutions that enable business operations and transformations.

What are we looking for?

Our IT Service Management unit is growing, and we seek an experienced ServiceNow Architect. This role requires solid experience as a CSM architect, supporting cross-functional design issues, with a focus on the ‘OnePortal’ integration between Adobe and ServiceNow.

In this project:

You will join the Digital Transformation area of a global company specialized in SaaS technology for the travel industry. The Solution Architect will work within a small team of specialists, supporting Business Analysts and a senior developer.

Responsibilities include:

• Designing and leading architecture solutions on the ServiceNow Customer Service Management (CSM) platform.
• Coordinating and executing integration between ServiceNow CSM and OnePortal (Adobe), including data modeling and synchronization.
• Collaborating with development, integration, and product teams to ensure quality solutions.
• Participating in design sessions, providing strategic and technical insights.
• Ensuring compliance with architecture, security, and scalability standards.
• Proposing improvements to optimize service flows and user experience.
• Documenting technical architecture, integration diagrams, and key processes.

Technical & Functional Experience:

• Proven experience as a ServiceNow CSM Architect with strong technical and functional knowledge.
• Experience in designing CSM portals and integrating ServiceNow with external systems such as Adobe.
• Knowledge of data flows, APIs, and service-oriented architectures (REST, SOAP).
• Strong communication skills in multidisciplinary environments.
• Advanced English proficiency.

What we offer:

• Being part of a talented team in an incredible working environment.
• Full remote work mode.
• Opportunities to grow professionally and implement new ideas.

Location:

Ideally Spain or Portugal.

Interested?

We value your talent. If you are eager to grow professionally, don’t hesitate to apply. At Decskill, we promote diversity and inclusion, welcoming talents regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination.

The original job posting can be found on Kit Empleo: here.