YB293 | Jbf733 - (Solo Quedan 24h) End User It Support Technician, Hibrido

WHATJOBS?; Madrid; Híbrido; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

A leading international bank in Madrid is seeking an IT Support Technician to provide best-in-class support to employees. Responsibilities include managing requests, providing first-level support, and maintaining assets. Ideal candidates will have advanced knowledge in Windows 10/11, Office 365, and strong troubleshooting skills. The role offers flexible telecommuting and extensive benefits like 32 vacation days.

Servicios

Training programs

Career development

Flexible compensation

32 vacation days

Formación

• Advanced knowledge in Windows 10/11 and Office 365.
• Strong experience in troubleshooting hardware and software problems.
• Fluent in English, French is a plus.

Responsabilidades

• Provide first-level support to end users.
• Manage team requests and maintain stockroom.
• Build laptops and workstations, update asset levels.

Conocimientos

Windows 10/11

Office 365

Troubleshooting hardware and software

LAN/Wireless/Telephony

Remote-control tools

Mobile management

Communication skills in English

Educación

Bachelor in computer science

Herramientas

ServiceNow

Descripción del empleo

End User IT Support Technician BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain, we are more than 5,100 employees within 13 business lines.

Spain IT Production organization consists of CIB ITO ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom Workspace, Production Security, and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO, and IT Continuity).

In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

CONTEXT AND ROLE SUMMARY

The Telecom Workspace Domain is part of the Corporate Institutional Banking Information Technology Operations (CIB ITO) of BNP Paribas. Within this domain, the IT Support team and its technicians are responsible for delivering best-in-class end-user support to the company's employees.

TASKS AND KEY RESPONSIBILITIES

1. Check team incidents, contact end users, and provide first-level support.
2. Manage team requests.
3. Maintain the stockroom, check asset levels, and ensure proper organization.
4. Provide new joiners with all necessary tools and assets to start their work.
5. Build laptops and workstations, update asset levels.
6. VIP Support: Prioritize resolution of incidents raised by VIP users, manage mobile phones, install corporate access and applications, guide users on first login, and troubleshoot incidents.

PROFESSIONAL SKILLS, ABILITIES, AND EXPERIENCE

• Advanced knowledge in Windows 10/11 and Office 365.
• Strong experience in troubleshooting hardware and software problems.
• Basic knowledge of LAN, Wireless, Telephony, Cisco, Skype, VPN, Citrix.
• Laptop and Desktop build, imaging, and initial configuration skills.
• Experience with troubleshooting tools, including remote-control tools.
• Mobile management, initial configuration, email setup, troubleshooting; iPhone preferred.
• Experience with VIP profiles and high-priority incidents.
• Knowledge of system ticketing tools, preferably ServiceNow.

DESIRABLE SKILLS

• Strong verbal and written communication skills in English.
• Skills managing audiovisual elements such as microphones, codecs, and video switch matrices.

PERSONAL ATTRIBUTES

• Eager to learn, analytical, able to work under pressure, team player, good interpersonal and communication skills, customer-focused, especially with VIPs.

LANGUAGES AND QUALIFICATIONS

• Fluent in English (spoken and written); French is a plus.
• Bachelor in computer science or equivalent; senior technician in computer systems management.

OTHERS

• On-site services from 7:00 to 18:00 in weekly shifts of 8 hours.
• On-call services included.

BENEFITS

Training programs, career development, internal mobility, diversity and inclusion initiatives, corporate volunteering, flexible compensation, hybrid telecommuting (50%), 32 vacation days.

BNP Paribas Group in Spain is an equal opportunity employer committed to diversity and inclusion, ensuring no discrimination based on age, disability, gender, race, religion, or sexual orientation.

For more details, see the original posting on Kit Empleo: here.