(XOY-343) Technical Support Engineer for EV Charging Infrastructure

XCHARGE Europe; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

XCharge Europe busca un Ingeniero de Soporte Técnico para la infraestructura de carga de vehículos eléctricos. En este puesto remoto, el candidato proporcionará soporte técnico, colaborará en la capacitación de clientes y resolverá problemas postventa. Se ofrece un entorno multicultural, un salario competitivo, y beneficios para el desarrollo personal, alineándose con una misión de sostenibilidad y electrificación.

Servicios

Programa de desarrollo personal

Incentivos para un equilibrio entre trabajo y vida

Bolsas de vitaminas en la oficina

Formación

• Licencia de conducir clase B de la UE.
• Hablante de español, competente en inglés.
• Pasión por los vehículos eléctricos y la sostenibilidad.

Responsabilidades

• Proporcionar soporte técnico a clientes y servicio postventa.
• Planificar y ejecutar formación para clientes y proveedores.
• Colaborar con I+D y departamentos de calidad en soluciones postventa.

Conocimientos

Comunicación

Trabajo en equipo

Orientación al cliente

Educación

Cualificación técnica en Electricidad, Electrónica o Energía

Descripción del empleo

Technical Support Engineer for EV Charging Infrastructure (Remote Work in major cities in northern Spain)

About XCharge Europe

XCharge Europe is a pioneering provider of high-power and battery-integrated charging solutions.

Since 2017, the company has been steadfastly supporting industry leaders with cutting-edge charging solutions and reliable after-sale services. With the headquarters in Hamburg, Germany and a testing center in Madrid, Spain, XCharge Europe is dedicated to upholding stringent quality standards and reinforcing its global footprint in advancing charging operations.

Electromobility offers the opportunity to replace fossil fuels in the transport sector.



Electrification of the transport sector can also bring benefits in terms of increased energy efficiency and reduced local pollution. Be part of the new movement and gain experience with XCharge group.

Your responsibilities:

- Assist in providing technical support and guidance for customers and third-party service providers to address technical issues related to DC fast charging and energy storage.
- Assist in planning and implementing training for customers and third-party service providers.
- Work with R&D;, quality, and other departments from HQ to develop after-sales solutions, or to investigate related on-site issues.
- Troubleshoot after-sales issues and provide solutions for customers.
- Provide technical support for bidding and projects.
- Participate to the Madrid Lab Maintenance and activity
- Regular visits (ca. 20%) to the Madrid Lab.

Requirements:

- Completed technical qualification in Electrical, Electronics or Energy field.
- Class B EU driving license.
- Spanish speaker, Proficient in English

Preferred qualifications:

- Prior professional experience
- Passionate about electric vehicles,



sustainable development, energy transition, or electrification.
- Additional points for experience in embedded systems or programming languages.
- Excellent communication skills, a team player, customer-oriented with the ability to provide solutions or proposals.
- Willingness to travel.

Our offer:

Remote location

- Working in a highly motivated, multicultural team with Branches in Europe and U.S
- Competitive salary
- Become part of a rapidly growing, innovative company at the crossroads of energy & mobility transition, representing sustainable technology
- Working in a highly motivated, multicultural team
- Occasional office visits in Hamburg, Germany and fun Team-building activities
- Employee benefits: Self Development Program, enticing Work-Life Balance incentives, and a thoughtful touch with an Office Vitamin Basket,



alongside refreshing drinks tailored for our on-site employees.
- Excellent opportunity to actively contribute towards the realization of a zero-emissions world.

At XCharge Europe, we are proud to be an Equal Employment Opportunity and Affirmative Action employer.

Our commitment to fairness extends to all aspects of employment, from hiring and promotions to training and development opportunities. We believe that a diverse and inclusive workforce is not only the right thing to do but also essential for fostering innovation, creativity, and success.

At XCharge Europe, everyone is treated with dignity and respect, and we are committed to creating an environment where every employee feels valued and empowered to reach their full potential.

To apply, please send your CV to

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