(X-590) Salesforce Service Cloud Voice / CTI Technical Lead

Omega CRM, A Merkle; Valladolid; A distancia; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading CRM solutions provider is seeking a Salesforce Service Cloud Voice Technical Lead to manage CTI integrations and work within the Salesforce ecosystem. The ideal candidate has over 5 years of experience with CTI solutions and proficiency in English. This permanent position offers flexible scheduling, professional development support, and health insurance, with remote work options available.

Servicios

Flexible scheduling

Support for professional certifications

Remote work options

Flexible benefits

Health insurance

Company commitment to social responsibility

Formación

• At least 3 years in a similar role.
• Over 5 years of experience with CTI solutions.
• Experience with Salesforce Service Cloud Voice and Genesys.

Responsabilidades

• Lead CTI integrations across various CRM implementations.
• Coordinate and oversee the development team working on integrations.
• Collaborate with the Innovation team to evaluate new technologies.

Conocimientos

CTI solutions

Salesforce Service Cloud Voice

English proficiency

Descripción del empleo

Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Salesforce Service Cloud Voice Technical Lead.

Main Tasks :

• Lead CTI integrations and related software across various CRM implementations.
• Support sales in opportunities involving CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with the Innovation team to evaluate new technologies related to voice in CRM environments.
• Gradually take on project leadership and support roles within the Salesforce environment.
• Coordinate and oversee the development team working on REST, SOAP, and API integrations.
• Participate in analysis, documentation, testing, and support activities tailored to client needs.
• Act as a consultant for CTI environments and liaise with CTI vendors.
• Work with diverse technologies, primarily focusing on Salesforce-based applications.

Required Experience :

At least 3 years in a similar role.

Over 5 years of experience with CTI solutions.

Experience with Salesforce Service Cloud Voice and Genesys.

Proficiency in English.

What We Offer :

Permanent contract with flexible scheduling.

Support for professional certifications and skill development.

Remote work options.

Flexible benefits including transport tickets and meal vouchers.

Health insurance.

Company commitment to social responsibility.

About Us :

Omega CRM, part of Merkle and Dentsu, specializes in customer-centric solutions, technology, and data, including AI. We are a leading Salesforce ecosystem partner in Spain, operating across various industries with a team of over 580 professionals. Recognized for our innovation and customer satisfaction, we value talent, flexibility, commitment, and innovation, growing together with our people.

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