(X-530) | Graduate Technical Support Engineer -german Speaking

Hewlett-Packard; Sant Cugat del Vallès; A distancia; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Technical Support Engineer to provide remote assistance for high-end digital presses. This role involves diagnosing technical issues, recommending solutions, and ensuring customer satisfaction while leveraging innovative tools and technologies. You'll work closely with customers and field engineers, while also being part of an international, growth-oriented team with various benefits and a commitment to professional development.

Servicios

Health & Life insurance

Lunch vouchers

HP product discounts

Flexibility for work-life balance

Professional development resources

Corporate Volunteering activities

Formación

• Proficient in German and English (written and spoken); additional languages are a plus.
• Comfortable with digital tools and virtual collaboration platforms.
• Ability to read and interpret electrical and electronic diagrams.

Responsabilidades

• Remotely resolve hardware-related issues, including calibrations and product adjustments.
• Prepare Field Engineers ahead of on-site visits by sharing troubleshooting steps.
• Document all interactions and technical details in support systems.

Conocimientos

Analytical skills

Problem-solving

Technical documentation

Remote diagnostics

Customer relationship management

Educación

Bachelor's degree in Engineering (Mechanical, Industrial, or Electrical)

Descripción del empleo

As a **Technical**Support Engineer (ATS L1)**, you’ll play a vital role in supporting our customers across the region—resolving technical issues **remotely** and ensuring our high-end digital presses operate at peak performance.

Working as part of a collaborative and agile **virtual support team**, you'll diagnose issues, recommend solutions, identify necessary parts, and coordinate with our Field Service Engineers (FSEs) when on-site intervention is required.

This role is at the heart of our service strategy: boosting **remote resolution rates**, driving **customer satisfaction**, and enabling **operational excellence**.

At HP, you’ll also be part of a **future-ready support model** that embraces innovation.



You'll have the opportunity to work with cutting-edge technologies such as:

- ** AI-powered diagnostics**
- ** Virtual and augmented reality tools** like **HoloLens**
- Our immersive **xRServices platform**

If you’re looking for a dynamic, tech-forward role where your expertise truly makes an impact—**this is it**.

**What you'll do**:

- Remotely resolve hardware-related issues, including calibrations and product adjustments.
- Trigger on-site interventions (parts shipment and/or FSE dispatch) when needed—ensuring clear, accurate diagnosis and complete case handover.
- Keep customers proactively informed on case status, manage escalations when necessary, and follow through until issue resolution.
- Accurately document all interactions and technical details in HP’s support systems for visibility, traceability, and future reference.
- Prepare Field Engineers ahead of on-site visits by sharing detailed troubleshooting steps and insights.
- Provide expert advice on supply usage and part life cycles.
- Support customers with product specifications,



compatibility checks, maintenance tips, training availability, and other technical queries.
- Share knowledge and contribute to internal knowledge management systems.
- Build strong working relationships with both customers and FSEs to drive faster issue resolution and enable consultative support.

Main metrics to measure the Remote Support Engineer (ATS L1) contribution include: Customer Satisfaction, Diagnostic Accuracy, Remote Resolution Rate, Time to Resolve, Parts Consumption, and Efficiency.

**Education & Experience**:

- Recent graduate with a Bachelor's degree, ideally in Engineering (Mechanical, Industrial, or Electrical), or a related technical field.
- Proficient in German and English (written and spoken); additional languages are a plus.




- Technical foundation with the ability to read and interpret electrical and electronic diagrams.
- Comfortable with digital tools, virtual collaboration platforms, and remote diagnostics.
- Strong analytical skills and a structured approach to problem-solving, with the ability to create clear and concise technical documentation.

**Experience our benefits**Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact.
- Flexibility to keep a good work life balance.
- Health & Life insurance.
- Lunch at reduced prices at our canteen / ticket restaurant vouchers.
- HP product discounts.
- Flex optimization program: Kindergarten tickets, public transportation tickets.
- Diverse, continued internal growth and career opportunities.



Including HP’s own learning platform and LinkedIn Learning.
- Women, Pride, Young employees, Multicultural, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.

Sales & Services Entity (ES11)Support our Indigo end customers and HP Service workforce on the resolution of technical

issues and accelerate the adoption of HP Future Ready by building a competitive advantage through a lean support experience in the Digital printing market.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/200548843/x-530-graduate-technical-support-engineer-german-speaking-san-cugat-del-valles/?utm_source=html