(WU267) | Technical Support Engineer

First Point Group; La Coruña; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading tech consulting firm is seeking a qualified L3 Technical Support Engineer based in La Coruña, Spain. You will provide advanced support for optical transport networks and must have over 5 years’ experience, particularly with Nokia 1830 PSS. This role requires strong troubleshooting skills and knowledge of DWDM and GMPLS technologies. Proficiency in Spanish is essential, and English communication skills are required. Competitive package offered.

Formación

• 5+ years of experience in Level 3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis.

Conocimientos

Advanced troubleshooting skills

Performance analysis

Coordination across teams

Communication skills in Spanish

Educación

Bachelor's degree in Telecommunications, Electronics or related field

Herramientas

Nokia 1830 PSS

NFM-Tor

Descripción del empleo

First Point Group is partnering with one of our clients to find a highly qualifiedL3 Technical Support Engineerwith solid experience in optical transport networks, particularly onNokia 1830 PSS (Photonic Service Switch)platforms.
The ideal candidate will bring at least5 years of experiencein Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Key Responsibilities:
Provide Level 3 technical support for optical transport network incidents and service interruptions.
Perform advanced configuration and maintenance ofNokia 1830 PSSplatforms.




Conduct alarm and fault analysis, implement corrective and preventive actions.
UseNFM-Tor similar tools for network performance monitoring and troubleshooting.
Collaborate with engineering, operations, and multi-tier support teams.
Required Qualifications:
Bachelor's degree in Telecommunications, Electronics, or related field.
Minimum of 5 years of experience in L3 technical support.
Solid hands-on experience withNokia 1830 PSS.
Deep knowledge ofDWDM, GMPLS, and OTNtechnologies.
Proficient inNFM-Tor other network management platforms.
Strong analytical and problem-solving skills.
Excellent communication skills in Spanish.
English proficiency (Intermediate to Advanced Technical Level).
Must currently reside inSpain.
Preferred Certifications:
Nokia Optical Network Certification (ONC)or equivalent.
ITIL Foundation Certification(for incident and change management).