Workplace Solutions - Client Relationship Manager (London, Leeds Or Barcelona)

Jp Morgan Chase; Barcelona; Presencial; EUR 75.000 - 95.000; Jornada completa

Descripción de la vacante

JPMorgan Chase busca un profesional para gestionar relaciones postventa en Workplace Solutions, optimizando implementación y resultados para cuentas clave en Barcelona. Participarás con equipos internos y mantendrás alta satisfacción del cliente.

Serás el contacto principal, impulsarás el crecimiento y detectarás oportunidades de upsell y cross-sell, valorando experiencia en manejo de relaciones en multinacionales y excelentes habilidades de comunicación.

Formación

• Share Plan Experience is essential
• Experiencia en Gestión de Relaciones en compañías globales
• Proactivo por naturaleza y mentalidad de asesor de confianza
• Excelentes habilidades de escritura y comunicación verbal
• Historial comprobado de cultivar relaciones con clientes a múltiples niveles
• Capacidad para liderar, resolver problemas complejos de forma creativa y gestionar múltiples iniciativas
• Capacidad para entender los requisitos del cliente e identificar oportunidades de upsell y cross-sell

Responsabilidades

• Share Plan Experience is essential
• Experiencia en Gestión de Relaciones en compañías globales
• Proactivo por naturaleza y mentalidad de asesor de confianza
• Excelentes habilidades de escritura y comunicación verbal
• Historial comprobado de cultivar relaciones con clientes a múltiples niveles
• Capacidad para liderar, resolver problemas complejos de forma creativa y gestionar múltiples iniciativas
• Capacidad para entender los requisitos del cliente e identificar oportunidades de upsell y cross-sell

Descripción del empleo

Descripción del trabajo

Experteer Overview In this role you drive value for clients using JPMorgan’s Workplace Solutions product suite, focusing on post‑sales relationship management and revenue growth. You will partner with clients and internal specialists to optimise deployment and outcomes, while ensuring high customer satisfaction across named accounts. You’ll work with implementations, operations and service teams to resolve issues and identify new value. This role combines relationship leadership with opportunity spotting to grow existing accounts in a cloud-enabled environment.

Compensaciones / Beneficios

• Develop and maintain strong relationships with multiple clients
• Engage decision makers to deepen relationships and advocate for clients
• Manage post-sales relationships for strategically significant accounts
• Serve as primary client contact for day-to-day and escalated requests
• Maintain customer satisfaction through planning, proactive communication, issue remediation, and performance measurement
• Meet targets for profitable sales and growth within assigned accounts
• Stay informed on industry information to benefit clients and internal teams
• Build a network of share plans advisors and experts in the region

Responsabilidades

• Share Plan Experience is essential
• Experience in Relationship Management in global companies
• Proactive by nature and trusted adviser mindset
• Excellent written and verbal communication skills
• Proven track record of nurturing multi-level client relationships
• Ability to lead, solve complex problems creatively, and manage multiple initiatives
• Ability to understand customer requirements and identify up‑sell and cross‑sell opportunities