Workplace Experience Site Lead

JLL; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

JLL is seeking a Workplace Experience Site Lead for a new client in the Life Science industry in Madrid. This role involves managing facility services, ensuring compliance and building client relationships while inspiring continuous improvements. Ideal candidates have a strong background in facilities management, exceptional customer service skills, and the ability to thrive in a dynamic environment.

Formación

• 5 years experience with Facility or Property Administration.
• Fluent in Spanish and English.
• Ability to maintain professionalism at all times under stressful situations.

Responsabilidades

• Securing seamless business running in Soft Services.
• Promoting relationship with client and vendors.
• Managing compliance and KPIs reporting.

Conocimientos

Customer service

Time management

Multitasking

Organizational skills

Educación

Associates degree in facilities management or related field

Herramientas

MS Office

Excel Spreadsheets

Descripción del empleo

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

We are looking for a Workplace Experience Site Lead for a new client in the Life Science industry.

About the role :

JLL and the specific client work in great partnership already in regions other than Europe. This role is for a site part of a first wave of production sites with this specific client in Europe. The scope of our assignment is all services based out of a manufacturing site and will be delivered in partnership with our preferred vendors.

The key assignment for the role is the following :

• Securing a seamless (no interruptions) business running referred to Soft Services in GxP environment
• Promoting & securing an open and transparent relationship with the client and our vendors
• Delivering in a robust manner against the contractual improvement commitments including specific Quality Compliance requirements and trainings.
• Inspiring a Continuous Improvement spirit in local team and in service delivery

Areas of Responsibilities :

• Administrative Function
• Communication and Relationship point of contact for Soft Services
• Compliance and KPIs reporting for Soft Services promoting the zero non-conformities culture in pest control cleaning laundry.
• CMMS control scope mainly related to ticketing efficiently planning and reporting for Soft Services tasks planned and on demand
• Any and all other duties and tasks assigned

Administrative Duties :

• Assist Facility Management Team with tactical planning for the teams goals and objectives
• Provide facility specific assistance as needed or requested
• Manage and maintain small facility management tasks as assigned
• Manage special events in support of client or JLL ensuring stakeholder satisfaction
• Assist with budgetary requests analysis and reporting
• Assist with researching analyzing and reporting budget variances
• Manage the POs to suppliers
• Assist with the coordination and scheduling of soft services activities (i.e. Catering Cleaning)

Quality and Compliance :

• Managing services and records keeping promoting the zero non-conformities culture
• In case of findings support client investigation providing accurate and objective data
• Contribute to CAPA drafting being part of client team involved
• Support client local team in Authorities audit (FDA local country abroad bodies) providing the update d and accurate documents for services in scope.

Communication and Relationship Coordination :

• Provide general overall facility management services including continuous monitoring of office / facility
• Act as an interface with client visitors and guests
• Ensure appropriate follow up with customers
• Pro Provide direction / information to vendors facilities staff and service providers as required to ensure excellent coordination / execution of work within client environment with minimal disruption

Requirements Essential

• Associates degree in facilities management building business or other related field
• 5 years experience with Facility or Property Administration
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Proficient in MS Office and possess strong written verbal and people skills
• Strong organizational skills and collaborative style
• Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
• Fluent in Spanish and English

Requirements Desirable

Location : On-site Madrid ESP

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1