WalkMe Business Analyst

Trinetix; Santander; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company is seeking a WalkMe Business Analyst to engage with large enterprise clients, addressing their business challenges while utilizing WalkMe technologies. The role involves project management, consulting, and collaboration with various stakeholders, along with potential training to ensure expertise in WalkMe's solutions.

Servicios

Medical insurance

Sports program

Language courses

Pet care

Business communication support

Formación

• At least 2 years of experience in a client-facing role.
• Background in UI / UX / Product design is preferred.
• Fluency in Ukrainian and English at an advanced level.

Responsabilidades

• Manage multiple implementation projects in collaboration with client teams.
• Conduct problem discovery sessions to understand client objectives and pain points.
• Develop project plans while maintaining quality, budget, and scope.

Conocimientos

UI / UX experience

Technical explanation skills

Project management

Client management

Written communication

Presentation skills

Understanding of HTML and CSS

Descripción del empleo

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to drive digital transformation.

We are seeking a WalkMe Business Analyst, also known as a Digital Adoption Consultant, to partner with internal teams of large enterprise clients. Your role will be to understand their business pain points and goals, and recommend solutions using WalkMe technology.

If you are unfamiliar with the WalkMe product, we will provide training and all necessary materials to ensure your confidence in this role.

Responsibilities

• Manage multiple implementation projects collaboratively with business, product, and technical teams of clients;
• Deliver high-quality projects in partnership with dedicated WalkMe Engineers and the entire WalkMe team;
• Conduct problem discovery sessions to understand use cases, pain points, objectives, and success criteria;
• Research strategies and solutions, and engage stakeholders on digital readiness and adoption;
• Consult on best practices and creative solutions to leverage the WalkMe product suite for impactful implementations;
• Develop project plans, ensuring scope, budget, schedule, and quality are maintained;
• Identify and mitigate implementation risks to prevent project roadblocks, engaging escalation resources as needed;
• Maintain an understanding of customer strategic goals to serve as a trusted advisor.
• At least 2 years of experience as a Business Analyst, Product Owner, Customer Success, Project Manager, or similar client-facing role;
• UI / UX experience at Middle+ level (background in UI / UX / Product design);
• Basic understanding of HTML and CSS;
• Ability to explain technical concepts to non-technical audiences and translate requirements into technical deliverables;
• Understanding technical possibilities and limitations of tools for troubleshooting and maintenance;
• Ability to prioritize and manage multiple client projects;
• Excellent written, verbal, and presentation skills in Ukrainian and English (Advanced level required).

Nice to Have

• Experience in SaaS implementation or professional services;
• Technical background;
• Experience with WalkMe.

What we offer :

• A team of talented, appreciative, and open-minded professionals;
• Regular feedback and health checks;
• Benefits tailored to your priorities, including medical insurance, sports program, language courses, pet care, and business communication support;
• Support for private entrepreneurship and legal matters.

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