Waiter/Waitress Barcelona

Soho House & Co.; Barcelona; Presencial; EUR 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team meal while on shift

Soho Friends Membership

50% Team discount on Food & Drink

Bedroom/House rates

Birthday Day Off

Discounts on Cowshed & Soho Home

Training & development

Benefits platform access

Descripción de la vacante

Soho House is seeking a Waiter/Waitress to deliver exceptional service for members and guests, guiding them from hello to bill with warmth and passion, and to uphold our steps of service across food and beverage service. Your duties include serving with accuracy, maintaining tables, assisting kitchen and bar, handling payments, and ensuring hygiene and safety standards.

The role suits someone with up to 2 years’ experience in a busy, high-profile venue and a natural flair for first-class

Formación

• Passion for Food, drink and hospitality.
• Strong attention to details.
• Excellent customer service.
• Fluent in English or Spanish.
• Organised and reliable.
• Ability to handle feedback to achieve member satisfaction.
• Ability to multitask and work in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.

Responsabilidades

• Providing warm, friendly and efficient service according to our steps of service.
• Following our allergy procedure to ensure safety of members, guests, and team.
• Knowing menus to make recommendations, pairings and accommodate requests.
• Running food from kitchen and drinks from bar to tables.
• Maintaining tables and service journey.
• Handling payments accurately and efficiently.
• Cleaning and resetting tables for walk-ins and reservations.
• Opening and closing procedures for stations.

Conocimientos

Passion for food and hospitality

Attention to detail

Excellent customer service

Fluent in English or Spanish

Organised and reliable

Multitask in fast-paced environment

Follow written and verbal instructions

Descripción del empleo

Soho House is a private members’ club that brings together a creative and international community. Our Houses offer thoughtfully designed spaces, including bedrooms, a cinema, and a range of restaurants and bars. The Health Club provides innovative, holistic experiences focused on physical wellbeing and mental balance, supporting our members’ lifestyles both inside and outside the House.

The Role...

As a Waiter/Waitress at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to deliver our steps of service with warmth and passion, from the first hello to taking orders, offering suggestions and handling the bill.

Main Duties...

• Providing warm,friendlyand efficient service according to our steps of service.
• Following our full allergy procedure to ensure the safety of our members,guestsand team.
• Possessing a strong understanding of food and drink menusin order tomake recommendations, pairings and accommodate specific requests.
• Running food from the kitchen and drinks from the bar to tables when needed.
• Ensuring correct table maintenance throughout the service journey.
• Ensuring all standard operating procedures are followed and implemented
• Providing accountability for designated section.
• Reporting and resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
• Providing the bill and processing payment efficiently.
• Cleaning and resetting tables to accommodate walk-ins and reservations.
• Performing opening and closing procedures including but not limited to the set up and break down of stations.
• Cleaning,sanitisingandmaintaininganorganisedworking environment, ensuring all hygiene and safety standards are met.
• Wearing the correct uniform to standard and maintaining the highest level of grooming standards.
• Attending daily team briefings in preparation for shift, to include any menu changes,specialsand tastings.
• Supervising,guidingand training others as needed.
• Attending Soho Learn trainings and events to enhance skills,knowledgeand passion.
• Following all company policies and procedures in relation to code of conduct, health & safety,securityand confidentiality.
• Supporting the team as needed on an ad-hoc basis.
• Developing andmaintainingpositive,productiveand professional relationships with the team, treating everyone with kindness and respect.

What We are looking for...

A successful Waiter/Waitress for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Passion for Food, drink and hospitality
• Strong attention to details
• Excellent customer service
• Fluent in English or Spanish
• Organisedand reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Benefits...

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 20%)
• Cookhouse & House Tonic: Our Cookhouse & TonicProgrammesoffer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.