(W163) Technical Support Engineer

iF returns; Almería; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading returns management solution provider is seeking a Technical Support Engineer in Almería, Spain. The role involves analyzing and resolving customer technical issues while collaborating with various teams. Candidates should have application development experience with Javascript or TypeScript, knowledge of PostgreSQL, and strong communication skills. The position offers a base salary plus performance bonuses, remote working options, and opportunities for innovation in data analysis and AI applications.

Servicios

Base salary + performance bonus

Remote working and flexible schedule

Continuous learning opportunities

Formación

• Experience in application development using Javascript or TypeScript.
• Understanding of Relational Databases and PostgreSQL.
• Strong problem-solving and diagnostic skills.

Responsabilidades

• Analyze and resolve technical issues reported by customers.
• Support development team with minor changes and hotfixes.
• Collaborate with Customer Support team for ticket prioritization.

Conocimientos

Application development using Javascript or TypeScript

Knowledge in Relational Databases (PostgreSQL)

Ability to diagnose and solve basic technical problems

Communication and interpersonal skills

Knowledge in frontend frameworks (React)

Knowledge in Amazon Web Services lambda functions

Descripción del empleo

About us:

iF has developed a platform that leverages data to solve the pressing issue of the high percentage of merchandise returns in eCommerce. Our software-based solution offers retailers a profitable and sustainable approach to reverse logistics, minimizing the cost of returns, and reducing waste that ends up in landfills. Through our advanced technology, we enable retailers to process eCommerce and Marketplace returns in an efficient and cost-effective manner while enhancing the customer experience through store credit and exchange incentivization.

Our platform offers a robust end-to-end post-purchase solution that integrates high-impact and engaging features to create a unique user experience for brands.



We collect and analyze unlimited data and insights to provide retailers with actionable levers to improve revenues and sustain a green post-purchase process. Our returns portal enables brands to connect deeper with their customers and minimize their carbon footprint, making a positive impact on the environment while driving profitability.

About the position:

We're growing fast, innovating faster, and are currently growing our tech team. We are looking for a technically savvy and customer-oriented support engineer to be responsible for analysing, diagnosing and resolving customers technical issues. You will work closely with not only the support team but other cross functional teams ( Sales, Engineering, Operations, etc ) in helping drive function level initiatives at company level. You will also serve as the primary escalation point in resolving complaints and issues from high value customers.

Main Responsibilities:

- Perform diagnosis of technical incidents reported by customers.
- Escalate incidents to internal development teams.




- Support the development team in building and implementing minor changes and hotfixes.
- Communication with the Customer Support team to prioritise ticket handling and notify resolutions.

Required Skills:

- Application development using Javascript or TypeScript
- Knowledge in Relational Databases (PostgreSQL)
- Ability to diagnose and solve basic technical problems
- Communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences
- Nice to have knowledge in frontend frameworks (React)
- Nice to have knowledge in Amazon Web Services lambda functions

Why work with us?

- Work in the leading returns management solution in Europe
- Base salary + performance bonus




- Continuous and steep learning curve expected
- Opportunities for innovation in data analysis and AI applications
- Remote working and flexible schedule
- Expect talented, motivated, intense and interesting co-workers

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/211226532/w163-technical-support-engineer-almeria/?utm_source=html