Voice AI Engineer — Production Deployment & Delivery

Salesforce, Inc.; Madrid; On-site; EUR 70,000 - 110,000; Full time

Job summary

Salesforce, Inc. is seeking a hands-on Forward Deployed Engineer focused on Voice in Madrid to design, build, and deploy AI-powered voice experiences using Agentforce Voice, Service Cloud Voice, and telephony integrations.

You will own end-to-end delivery from discovery to go-live, work with customers and the Voice Product team, and translate real deployments into reusable patterns to accelerate future projects.

Qualifications

• 3+ years of software engineering or technical delivery experience, with at least one production system
• Degree in Computer Science or related field
• Prior customer-facing technical delivery experience (consulting or forward deployed engineering)

Responsibilities

• Develop AI agents and experiences for real organisations in production
• Design agent intelligence: prompts, tool calls, integration with customer systems
• Own end-to-end components from architecture to deployment
• Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks
• Create dashboards and KPI reporting for deployment health
• Contribute to MVPs that move quickly to deployment

Skills

Software engineering

Forward Deployed Eng

LLMs

Prompt engineering

Python/JS/Java

Customer-facing delivery

Education

Bachelor's in CS

Tools

Salesforce

Agentforce Voice

Service Cloud Voice

Snowflake

Databricks

Job description

Salesforce, Inc. is seeking a hands-on Forward Deployed Engineer focused on Voice in Madrid to design, build, and deploy AI-powered voice experiences using Agentforce Voice, Service Cloud Voice, and telephony integrations.

You will own end-to-end delivery from discovery to go-live, work with customers and the Voice Product team, and translate real deployments into reusable patterns to accelerate future projects.