Virtual Client Success Partner

SAP; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading technology firm in Barcelona is looking for an Associate Virtual Customer Success Partner. This entry-level role focuses on supporting customers with SAP cloud products, enhancing engagement, and driving customer success initiatives. Candidates should have client-facing experience, strong interpersonal skills, and bilingual proficiency in English and German. The company promotes a collaborative culture that values personal development and inclusion.

Formación

• 1+ year of experience managing complex customer relationships, preferably in Software.
• Experience with SAP cloud SaaS solutions is a plus.
• Strong orientation towards teamwork and collaboration is essential.

Responsabilidades

• Help customers with support and guidance on SAP cloud products.
• Drive internal strategic projects to enhance customer engagement.
• Contribute to improving overall Net Promoter Score (NPS).

Conocimientos

Client-facing experience

Customer relationship management

Interpersonal skills

Problem-solving skills

Bilingual language proficiency (English / German)

Herramientas

Gainsight

Descripción del empleo

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The SAP Cloud Success Services organization is aiming to expand the Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance via our Virtual Customer Success Partners. Associate Virtual CSP's will report to the regional director of the region and primarily focus on supporting a large customer portfolio in an inbound / on-demand mode. This entry-level associate will also assist the regional teams with administrative responsibilities and tasks to further optimize the customer engagement, with the ultimate goal of retaining and expanding our customer base

Responsibilities

• Help customers on-demand with support and guidance with their SAP cloud products
• Orchestrate with internal stakeholders to help customer unlock value realization
• Utilize the customer success platform Gainsight to manage outreach, track engagement, and ensure timely follow-up with customers
• Drive or contribute to internal strategic projects aimed at scaling Digital Customer Success operations, optimizing processes, or enhancing tools and programs
• Proactively target customers to increase consumption and / or identify cross-sell and upsell opportunities
• Assist customers reactively with inbound inquiries
• Contribute to improve overall Net Promoter Score (NPS) & accelerate SAP's reference pipeline.

Qualifications

Location : EMEA

• 1+ year of experience in a client-facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting
• Previous experience working with SAP cloud SaaS solutions like S4 Hana Cloud, Digital Supply Chain, Human Experience Management, Customer Experience, or Ariba would be a plus
• Experience managing high volume of customer engagements
• Proven experience working with diverse, cross-functional teams, both virtually and globally
• Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment
• Desire to learn and develop within a fast-growing team
• Strong orientation towards teamwork and collaboration
• Strong interpersonal skills which aid to build relationships externally and internally
• Creative problem-solving under pressure when working through customer issues
• Excellent listening, written and oral communication skills
• This job requires bilingual language proficiency (English / German)

SAPNextGen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team :

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M / F / Vet / Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID : | Work Area : Sales | Expected Travel : 0 - 10% | Career Status : Graduate | Employment Type : Regular Full Time | Additional Locations : .