Vie - Client Solutions And Support M / F

buscojobs España; Burgos; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading European asset manager seeks a candidate for client business support in Wealth & Management applications. The role involves ensuring operational support for production systems, resolving incidents, and managing data correction plans. Ideal candidates will have a Bachelor's degree and relevant technical skills, with fluency in English and knowledge of Spanish as a plus.

Formación

• 0-2 years of experience in a technical support role.
• Fluency in English required; Spanish knowledge desirable.
• Knowledge of business operations and financial processes is a plus.

Responsabilidades

• Ensure stable operation of critical production systems.
• Design and implement data correction plans.
• Participate in meetings for incident follow-up and process improvements.

Conocimientos

Functional / technical analysis skills

Incident management

Documentation skills

Team-oriented

Autonomy

Educación

Bachelor Degree / BSc Degree in Systems, Computer Science, IT Technical Degree

Herramientas

ServiceNow

Jira

Splunk

Squirrel

SQL

Java

Postman

Descripción del empleo

Relationship management for Spanish Clients. Client Business Support Department in Wealth & Management applications (Alto Wealth).

Ensure the technical operational support of production systems, resolving incidents, managing integrations, and designing data correction plans to maintain the integrity and availability of business information. Key responsibilities include :

• Monitoring and Support : Ensure the stable operation of critical production systems, addressing second-level incidents within established SLAs.
• User Management : Identify and resolve user issues, monitor and map role consistency through Keycloak.
• Data Correction Plans : Design and implement data correction plans in the database, ensuring traceability and change control.
• Release Management : Plan and test releases in PPR environments to validate functionality and performance before deployment.
• Collaboration : Participate actively in meetings with IT for incident follow-up and process improvements, including daily meetings with Clients or Amundi support teams.

Geographical Area

Europe, Spain

City

Bachelor Degree / BSc Degree or equivalent in Systems, Computer Science, IT Technical Degree, or relevant experience.

Experience Level

0-2 years

Preferred Experience

• Knowledge of business operations, financial processes, and portfolio management (desirable).

Required Skills

• Functional / technical analysis skills for production environments.
• Ability to interact with technical and business teams.
• Autonomy in defining and executing data correction plans.
• Clear and traceable documentation skills.
• Effective incident management and escalation abilities.
• Responsible, team-oriented, and organized.

Technical Skills

• Knowledge of ticketing tools (ServiceNow, Jira).
• Experience with monitoring and log tools (e.g., Splunk).
• Advanced database skills : Squirrel, SQL, Java for complex queries and analysis.
• Experience with Postman for API / REST testing.
• Understanding of integrations and data flows (APIs, queues).

Languages

Fluency in English is required; knowledge of Spanish is desirable for supporting Spanish clients.

About the Company

Amundi, a leading European asset manager ranked among the top 10 globally, offers a comprehensive range of savings and investment solutions to 100 million clients worldwide. With six international hubs, extensive research capabilities, and a commitment to responsible investment, Amundi employs over 5,300 staff across 35 countries and manages more than €2.0 trillion in assets. As a subsidiary of Crédit Agricole and a publicly listed company, Amundi is dedicated to diversity, inclusion, and societal responsibility, welcoming applicants with disabilities.

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