Veterinarian with Portuguese (Remote in Spain)

Chronos Consulting; Comunidad Valenciana; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Real-Time Analyst to enhance call center operations in a vibrant location. This role is ideal for individuals with a strong background in workforce management and call center dynamics. You'll be responsible for real-time monitoring, performance tracking, and schedule adjustments, ensuring that staffing aligns with service demands. Join a multicultural and dynamic work environment that offers private health insurance and employee discounts. If you thrive in fast-paced settings and possess excellent analytical skills, this opportunity is perfect for you!

Servicios

Private Health Insurance

Employee Discounts

Work Close to the Beach

Multicultural Work Environment

Formación

• Minimum 2 years in call center operations with workforce management experience.
• Strong technical skills in staffing projections and scheduling.

Responsabilidades

• Monitor call center operations for optimal staffing and service levels.
• Prepare and analyze real-time performance reports.

Conocimientos

Analytical Skills

Problem-Solving

Communication

Educación

2+ years in call center environment

1+ year in workforce management

Herramientas

Google Suite (Sheets, Slides)

MS Office (Excel, Word)

Descripción del empleo

A leading BPO company is looking for a Real-Time Analyst to join their team in Barcelona. This role is perfect for professionals with experience in call center operations and workforce management, who excel in monitoring and optimizing real-time performance.

If you have strong analytical skills, are proactive, and want to grow in a fast-paced environment, we encourage you to apply!

Key Responsibilities

1. Real-Time Monitoring – Oversee call center operations to ensure optimal staffing and service levels.
2. Schedule Adjustments – Modify schedules based on call volume, agent availability, and operational needs.
3. Performance Tracking – Monitor key metrics like service levels, occupancy, and adherence.
4. Communication – Collaborate with team leaders and managers to address performance issues.
5. Reporting – Prepare and analyze real-time performance reports.
6. Staffing Projections – Assist in forecasting staffing needs for upcoming shifts.
7. Process Improvement – Identify and implement enhancements to workforce management processes.

What You Need

1. Experience – At least 2 years in a call center environment, with 1+ year in workforce management or a similar role.
2. Technical Skills – Understanding of staffing projections, scheduling, and service level analysis.
3. Software Proficiency – Strong knowledge of Google Suite (Sheets, Slides) and MS Office (Excel, Word).
4. Regulatory Knowledge – Familiarity with local labor laws related to workforce management.
5. Problem-Solving – Ability to make quick, data-driven decisions for staffing and resource allocation.

What’s in It for You?

1. Rotating Shifts (Monday – Friday, 5 days / week)
2. Private Health Insurance (after the probation period)
3. Multicultural, Dynamic Work Environment
4. Employee Discounts – Partnerships with fitness centers, restaurants, and beauty care providers
5. Work Close to the Beach!