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A leading company in the wedding planning sector is looking for a Customer Success & Credit Collections Agent in Barcelona. The ideal candidate will possess strong skills in customer service and payment management, fluent in Italian, and have a proactive attitude. This temporary position allows you to work in a dynamic multicultural environment with multiple opportunities for growth.
Customer Success & Credit Collections Agent (Temporary position)
Barcelona, Catalonia, Spain
WHAT WE DO MATTERS :
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams : those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.
Matrimonio.com , which is part of The Knot Worldwide, is the leading wedding platform in Italia . It was created to help engaged couples plan the happiest day of their lives. With our international presence, we’ve created the world’s largest community of brides and grooms and the greatest wedding marketplace online.
At The Knot Worldwide we help couples plan every detail of their wedding : from finding inspiration and wedding professionals to creating the best experience for their guests.
ABOUT THE POSITION AND OUR TEAM
The Knot Worldwide (TKWW) is looking for a person to join our Revenue Operations team for the Italian market, Matrimonio.com. Revenue Operations plays a key role for us. The ideal candidate would have experience in customer service and collections (phone and email), strong critical thinking skills, the ability to manage different priorities simultaneously and expertise in handling payments as well as in handling accounting and administrative paperwork and be a proactive and empathetic person who can provide solutions and new ideas
RESPONSIBILITIES :
SUCCESSFUL CANDIDATES HAVE :
We are a great team and are looking for people who can fit in with energy, positivity, and motivation.
BENEFITS :
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU :
You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US :
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
is our approach to hybrid work. It’s designed to support how we work best : combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
US Notice : The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice : TKWW processes your personal data as part of the recruitment process, based on the legal basis of executing pre-contractual measures at your request. This means we use your information to assess your application and carry out the necessary steps for a potential employment contract. Only the information strictly necessary for evaluating your application is collected. You can request access, rectification, or deletion of your data. For more information on how we handle your personal data, please refer to our Privacy Policy . If you wish to file a complaint, you may contact the competent data protection authority.
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Are you legally authorized to work in the country to which you are applying?
In order for you to obtain or maintain employment eligibility, will you now or in the future require the company's sponsorship for an immigration-related employment benefit (e.g. H-1B, TN, EAD, NIE, other work visa, etc.)?
Are you at least 18 years of age?
Have you previously worked for The Knot Worldwide, including its subsidiaries or brands?
What are your minimum compensation requirements (Total Take Home Earnings)?
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This is a temporary position, would you be willing to accept a temporary contract?
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