Vendor Manager, EU AMS

TN Spain; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Vendor Manager to join their Customer Repair team. This role is crucial in expanding repair availability and enhancing customer experience. The successful candidate will build strong relationships with internal and external partners, drive strategic projects, and innovate processes to improve operations. If you are analytical, creative, and passionate about customer service, this position offers an exciting opportunity to make a significant impact in a rapidly evolving environment.

Formación

• Experience in business development or account management in a growing environment.
• Strong focus on delivering results while maintaining customer experience.

Responsabilidades

• Build trust with external partners and become an expert on repair processes.
• Lead strategic projects including data analysis and process improvements.

Conocimientos

Business Development

Account Management

Analytical Skills

Communication Skills

Influencing Skills

Problem Solving

Educación

Degree in Business

Degree in Engineering

Herramientas

SQL

Descripción del empleo

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Amazon After Market Services is seeking a Vendor Manager to be a key member of the Customer Repair team and take part in delivering our "go big" plan to rapidly expand repair availability and improve customer experience.

The successful candidate will build and maintain strong relationships with internal business partners across the EU Retail organization, as well external brand and repair partners. This role will deliver the expansion of repair availability by being the subject matter expert for repair directly in discussions with brand partners, and by supporting those discussions at scale across Retail account management teams. The ideal candidate will be analytical and creative, seeking out new approaches to interacting with a broad range of partners, and leading both through direct ownership as well as through influence. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.



Key job responsibilities
•Build trust quickly with external partners.
•Become an expert on repair processes, benefits, and priorities.
•Own the successful end-to-end completion of partner discussions to enable repair, and subsequent onboarding of repair partners.
•Identify and execute on opportunities for improving materials and mechanisms that drive repair expansion and repair customer experience at scale.
•Lead and participate in strategic projects, including data analysis, process improvements, new tech product launches, and geographic expansion.
•Innovate on behalf of the business and develop best practices
•Report on KPIs and projects to senior leadership, and manage escalations

BASIC QUALIFICATIONS

•Experience with business development or account management, or technical account management in a rapidly growing environment
•A track record of delivering results – expanding the business while maintaining a high bar for customer experience
•Strong focus on bias for action, overcoming hurdles and driving progress
•A passion for finding opportunities to innovate and scale
•Ability to influence peers and stakeholders
•Highly tech-literate, with ability to learn new systems quickly
•Comfortable with ambiguity and able to manage multiple priorities
•Excellent verbal and written communication skills
•Degree in business, engineering, or another relevant field

PREFERRED QUALIFICATIONS

•Knowledge of SQL
•Familiarity with Amazon Retail or Customer Returns processes