Vendor Management Office Lead (m/f/d)

208002 Fresenius Kabi España S.A.U.; Barcelona; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Fresenius Kabi España S.A.U. seeks an experienced Vendor Management Office Lead to define and evolve the global governance model for IT Operations.

You will align vendor performance, contracts, risk, and reporting into a single operating framework and lead cross-provider coordination across the VMO network. The role requires building scalable standards, binding governance forums, and escalation paths, while ensuring service continuity and accountability for Fresenius Kabi interests across

Qualifikationen

• Bachelor’s degree or comparable professional experience in IT, business, procurement, finance, law, or a related area.
• 7+ years of IT vendor management, supplier governance, IT service management, sourcing, or contract management in a global organisation.
• Experience establishing or leading a Vendor Management Office or SIAM capability.

Aufgaben

• Define and evolve the Vendor Management Office mandate, governance principles, decision rights, and interaction model for global IT Operations.
• Establish a lean, scalable operating model with clear accountabilities across vendor management, contract management, performance reporting, risk, compliance, and service integration.
• Coordinate cross-provider governance across internal teams and third-party providers, identifying dependencies and escalation routes.
• Create governance forums and escalation paths to ensure accountability and continuity across service providers.
• Oversee vendor performance, SLAs, service commitments, risk, and improvement actions while protecting Fresenius Kabi interests.

Kenntnisse

Vendor governance

IT Operations

Stakeholder management

Executive presentation

ServiceNow

Risk & compliance

Cross-functional leadership

Ausbildung

Bachelor's degree or equivalent in IT/related field

Tools

ServiceNow

Jobbeschreibung

As a Vendor Management Office Lead, you will define, establish, and continuously develop the global vendor governance model for IT Operations. You will bring vendor performance, commercial and contractual governance, risk, compliance, reporting, and cross-provider coordination into one coherent operating model. The role does not replace service ownership, Procurement, Legal, Finance, or day-to-day service management. You will create the governance framework, decision forums, information, and escalation paths that allow those accountabilities to work together effectively — and through functional leadership across the Vendor Management Office network, establish scalable standards that strengthen accountability, transparency, and service continuity.

Your responsibilities

• Define and evolve the Vendor Management Office mandate, capabilities, governance principles, decision rights, and interaction model for global IT Operations, maintaining clear boundaries with the accountabilities of service owners, Procurement, Legal, Finance, and delivery teams.
• Establish a lean and scalable operating model with clear accountabilities across vendor management, contract management, performance reporting, risk, compliance, and service integration.
• Assess current vendor-management activities, consolidate fragmented ownership where appropriate, and develop a phased roadmap from an initial service-transition focus towards broader global coverage.
• Create a consistent segmentation and governance approach for strategic suppliers and vendor-delivered services, including ownership, review cadences, measures, risks, and escalation routes.
• Design and chair operational, tactical, and strategic supplier governance forums, providing effective escalation paths for material or recurring issues.
• Define standards for vendor scorecards, executive reporting, action tracking, risk visibility, and decision records so that governance information is comparable, traceable, and decision-ready.
• Oversee vendor performance, SLA adherence, service commitments, relationship health, commercial exposure, risks, and improvement actions while protecting service continuity and Fresenius Kabi interests.
• Connect contractual obligations with operational performance to inform service reviews, commercial actions, renewals, sourcing decisions, and corrective measures.
• Coordinate cross-provider governance across internal teams and third-party providers, identifying dependencies, hand-off issues, and accountability gaps.
• Provide functional leadership across Vendor Management Office roles, build a structured improvement pipeline, and represent vendor governance in relevant IT Operations and transformation forums.

Your qualifications

• Bachelor’s degree or comparable professional experience in IT, business, procurement, finance, law, or a related area.
• 7+ years of experience in IT vendor management, supplier governance, IT service management, sourcing, contract management, or outsourced service delivery in a complex global organisation.
• Experience establishing or leading a Vendor Management Office, SIAM capability, multi-provider governance model, or comparable cross-functional governance function.
• Strong understanding of vendor performance management, SLAs and KPIs, service reviews, commercial and contractual governance, risk management, and continuous improvement.
• Experience working with strategic technology providers in complex managed-service or multi-provider environments.
• Ability to define governance models, roles, decision rights, processes, forums, reporting standards, and improvement roadmaps, and turn them into practical ways of working.
• Strong stakeholder-management and influencing skills across IT, Procurement, Legal, Finance, Risk, Quality, regional teams, and external providers, with the ability to challenge constructively and handle escalations.
• Strong analytical, communication, and executive-presentation skills, translating complex supplier topics into clear decisions and actions.
• Good understanding of ITSM practices, service integration, and the use of service-management data and platforms such as ServiceNow as governance enablers.
• Fluent English and comfortable working across countries, cultures, and organisational boundaries.

When your job has both impact and purpose, you know it's Fresenius. As a global healthcare group, we are committed to a special goal: Ever better medicine for ever more people. Whether directly with patients or as an expert in the background, at Fresenius you can contribute to improving the quality of life of people with diseases.