Veeva CRM Project Manager

Omegacrmconsulting; Barcelona; Híbrido; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services is seeking a Veeva CRM Project Manager in Barcelona. The role involves managing project timelines, client relationships, and team performance while ensuring high-quality deliverables. Candidates should have significant experience in project management and CRM tools, particularly in the pharma sector. The company offers a permanent contract, flexible schedules, and opportunities for professional development.

Servicios

Permanent contract

Flexible Schedule

Trainings & Certifications

Home Office

Flexible retribution

Health insurance

Formación

• 5 years of experience in PM roles.
• 3 years in end-to-end CRM implementation.
• Advanced English level required.

Responsabilidades

• Manage project progress to meet deadlines, scope, and budget.
• Lead project demos and client follow-ups.
• Identify Up & Cross-Selling opportunities.

Conocimientos

Project Management

Agile Methodologies

CRM Implementation

Client Relationship Management

Risk Mitigation

Team Leadership

Communication

Herramientas

Veeva

Salesforce Platform

Salesforce Marketing Cloud

Jira

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Veeva CRM Project Manager.

• Provide support in the pre-sales tasks of assigned accounts : solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.
• Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
• Manage project progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
• Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
• Alert operations management of potential deviations. Establish communication and risk mitigation plans.
• Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
• Lead project demos for the client.
• Lead the resolution of issues arising from project implementation.
• Lead the relationship and pursue customer satisfaction regarding the project.
• Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
• Responsible for sending customer satisfaction surveys regarding the project.
• Identify potential Up & Cross-Selling opportunities for the account.
• Lead team retrospectives and identify potential internal improvements.
• Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Experience needed :

• 5 years of experience in PM roles.
• 3 years participating in end-to-end CRM implementation processes.
• Experience working with agile methodologies (SCRUM, Jira, etc.).
• Experience in CRM and marketing automation projects for pharma that include all phases of their life cycle, and integration with other digital ecosystems.
• Experience in any of the following tools : Veeva, Salesforce Platform, Salesforce Marketing Cloud.
• Experience with master and transactional data integration.
• Advanced English level.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

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