VA074 Software Engineer

Ncr; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Software Engineer to support Hospitality Installations. This role involves staging customer stores by installing hardware and software in dedicated facilities, ensuring all configurations are correct before on-site deployment. The engineer will also provide remote support to field technicians and customers, managing warranty issues and stock control. If you are passionate about technology and enjoy problem-solving in a dynamic environment, this position offers an exciting opportunity to make a significant impact in the hospitality sector.

Formación

• Technical High School degree required with advanced IT knowledge.
• Experience in managing NCR hardware and providing remote support.

Responsabilidades

• Manage warranty for all hardware and control warehouse stock.
• Provide remote support for installations and configurations.

Conocimientos

Advanced Knowledge of I.T.

Communication Skills

Problem Management

Remote Support

Educación

High School degree (Technical)

Herramientas

Aloha software

NCR hardware

Descripción del empleo

Position Title: Software Engineer
Location: Madrid, Spain
Grade: 9

Position Summary:

The position will be a Staging and Support SW Engineer for Hospitality Installations.

The Staging process will include the complete installation of customer’s stores (hardware and software) in the Staging facilities prior to installation on site, including documentation, checklist, and QA tests.

Support will include answering phone calls from field technicians, partners, or customers and providing the necessary support to successfully complete installations. The SW Engineer must have the capacity to complete remotely all configurations and installations needed to resolve any issues.

Responsibilities:

- Complete warranty management for all hardware (RMA)
- Control and management of warehouse stock

Basic Qualifications:

- High School degree (Technical)
- Advanced Knowledge of I.T.
- Desirable Knowledge of Aloha software or similar applications
- Complete NCR hardware warranty management
- Good management of customer applications
- Knowledge of Hospitality NCR hardware, POS, Tablet, Printers…
- Able to provide remote support to engineers on site
- High ability to communicate with our CE, as well as with partners and customers
- Ability to manage emergencies and problems remotely