(V-930) - Business Analyst / Project Manager (Pharmaceutical Sector)

Omega CRM, A Merkle; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Madrid is seeking a Business Analyst / Project Manager to optimize service operations for a top global pharmaceutical company. The role involves managing project scope, timelines, and communicating with stakeholders. Candidates should have experience in IT project management and business analysis, along with strong skills in JIRA and Excel. This position offers a permanent contract, flexible scheduling, and opportunities for training and home office options.

Servicios

Permanent contract

Flexible schedule

Training & certifications

Home office options

Flexible benefits

Health insurance

Formación

• Experience in Project Management and Business Analyst roles in the IT sector.
• Familiarity with service operations processes and process mapping.
• Strong analytical and problem-solving skills.

Responsabilidades

• Optimize service operations processes and supporting systems.
• Manage project scope, timelines, and communications.
• Work with service and product owners to identify project requirements.

Conocimientos

Project Management

Business Analysis

Service operations processes

JIRA

ServiceNow

Excel

SCRUM

Analytical skills

Problem-solving

Herramientas

JIRA

ServiceNow

Excel

Descripción del empleo

Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.

Responsibilities:

1. Optimize service operations processes and supporting systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
2. Manage project scope, timelines, and communications as a project manager.
3. Work with service owners, product owners, and delivery units to identify project requirements and ensure objectives are met.
4. Manage operational tasks for the Service Ops Platforms.
5. Support day-to-day operations of the Service Ops Platforms.
6. Assist in onboarding and training for Production Partners.

Experience:

• Project Management and Business Analyst roles in the IT sector.
• Service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
• Service operation tools, specifically JIRA and ServiceNow.
• Excellent Excel skills.
• Experience in SCRUM environments.
• Strong analytical and problem-solving skills.
• Experience with LMS platforms is a plus.

What We Offer:

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Training & certifications to enhance skills.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.

About Us:

We are a digital global company dedicated to accelerating business experiences through technology and data, providing solutions in Customer #OmnichannelExperiences across various fields. We are a top Salesforce partner in Europe with a diverse team of over 530 professionals from 24 nationalities, committed to innovation, knowledge, and team well-being.

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