UX Specialist with Salesforce Experience

Omega CRM, A Merkle Company; Ibiza; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading customer experience firm in Ibiza is seeking a UX Specialist with experience in Salesforce environments. The role involves collaborating with technology teams, conducting user testing, and ensuring high-quality user experiences. Candidates should have 2+ years in UX design for Salesforce. This position offers a permanent contract, flexible hours, training opportunities, and health insurance.

Servicios

Flexible schedule

Training & certifications

Home office option

Flexible compensation options

Health insurance

Commitment to societal betterment

Formación

• At least 2+ years of hands-on UX design experience within Salesforce platforms.
• At least 5+ years in a similar role.
• Strong familiarity with Salesforce Lightning Design System.

Responsabilidades

• Conduct interviews, surveys, and usability testing to gather user insights.
• Design wireframes and prototypes to test and refine concepts.
• Implement navigation patterns aligned with Salesforce standards.

Conocimientos

UX design experience within Salesforce platforms

Utilizing Salesforce Lightning Design System

User testing and usability assessments

Conducting interviews and surveys

Descripción del empleo

UX Specialist with Salesforce Experience

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience. We are seeking a User Experience (UX) Specialist with proven experience in Salesforce environments.

The primary mission of this role is to provide UX support for CRM initiatives, collaborating with technology teams, partners, and business units to ensure best practices and user needs are met.

Main responsibilities

• Conduct interviews, surveys, and usability testing to gather user insights.
• Define requirements, use cases, personas, scenarios, site maps, flows, and customer journeys in collaboration with stakeholders.
• Design wireframes and prototypes (low to high fidelity) to test and refine concepts.
• Implement navigation patterns aligned with Salesforce Lightning Design System (SLDS).
• Perform user testing and usability assessments to identify improvements.
• Analyze usage metrics and feedback to support design enhancements.
• Present findings and recommendations to stakeholders.
• Ensure high-quality user experience based on Salesforce standards.

Mandatory skills

• At least 2+ years of hands-on UX design experience within Salesforce platforms.
• At least 5+ years in a similar role.
• Strong familiarity with Salesforce Lightning Design System (SLDS).
• Salesforce UX and/or Strategy Designer certification (preferred).

What we offer

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Training & certifications to enhance your skills.
• Home office option.
• Flexible compensation options (public transport, meal tickets, etc.).
• Health insurance.
• Our commitment to societal betterment.

About us

Omega CRM, part of Merkle, is a global digital company specializing in customer-centric solutions, technology, and data, enhanced by AI. We are part of the dentsu group, offering integrated media, creativity, content, technology, and strategy solutions.

With over 23 years of experience, 580+ professionals, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving industries such as retail, healthcare, pharma, real estate, education, and non-profit.

Our client satisfaction rating is 4.9/5, and we have received awards including Salesforce Partner of the Year FY23.

We believe in growth through our people, guided by values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Position details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology, IT Services and IT Consulting

This job posting is active.