UX Researcher

Stats Perform; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Stats Perform is seeking a skilled UX Researcher to join their team in a hybrid role. The position involves collaborating with Product Designers and Managers to ensure user needs are central to decisions, utilizing both qualitative and quantitative research methods to drive insights and enhance user experiences.

Servicios

Mental Health Days Off

'No Meeting Fridays'

Flexible work arrangements

Formación

• 3-5 years of experience in UX research.
• Proficiency in usability testing and user interviews.
• Experience with analytics platforms like Pendo and Google Analytics.

Responsabilidades

• Plan and execute usability testing and A/B testing.
• Conduct user interviews and contextual inquiries.
• Synthesize research data into actionable insights.

Conocimientos

Qualitative research methods

Quantitative research methods

User analytics

Communication skills

Collaboration

Educación

Bachelor’s degree in Human-Computer Interaction

Bachelor’s degree in Psychology

Bachelor’s degree in Sociology

Bachelor’s degree in Data Science

Herramientas

Pendo

Google Analytics

Mixpanel

Typeform

UserTesting

Descripción del empleo

Stats Perform is the market leader in sports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into innovative solutions.

We integrate our extensive data catalog with innovative products and machine learning to deliver insights, predictions, and rapid data for various sporting organizations worldwide, as well as major media and broadcast entities.

Our partnerships include top teams, leagues, coaches, betting companies, broadcasters, media outlets, gaming specialists, and professional bodies, aiming to enhance the experience for sports fans. We continually collect detailed sports data to improve a wide range of sports competitions, from tennis to soccer to basketball and more. Stats Perform is the knowledge bank behind it all.

However, data and technology are only part of the story. We need talented people to drive our success. That’s where you come in…

We are seeking a skilled and versatile UX Researcher to join our team. This hybrid role can be based across various locations in Europe. You will collaborate closely with Product Designers and Product Managers to ensure user needs and behaviors are central to all decisions. The role requires proficiency in both qualitative and quantitative research methods, a strong understanding of user analytics platforms, and the ability to synthesize data into actionable insights.

Responsibilities :

1. Plan and execute evaluative research to assess and enhance user interfaces, including usability testing, heuristic evaluations, and A/B testing.
2. Conduct generative research to explore user needs, motivations, and behaviors for non-interface projects (e.g., workflows, services, or conceptual ideas).
3. Use qualitative methods such as user interviews, contextual inquiries, and diary studies to uncover deep user insights.
4. Leverage quantitative data from analytics platforms like Pendo, Google Analytics, or similar to identify trends, measure user behavior, and validate research findings.
5. Synthesize research data into actionable insights, producing reports and presentations that inform design and product decisions.
6. Collaborate with Product and Design teams to define research objectives, hypotheses, and success metrics.
7. Advocate for the user throughout the product development lifecycle, ensuring their needs are prioritized in decision-making.
8. Build and maintain research artifacts, including user personas, journey maps, and research repositories.
9. Stay updated on industry trends, tools, and methodologies to ensure best practices in UX research.

Required Qualifications :

1. 3-5 years of experience in UX research or a related role.
2. Proficiency in qualitative and quantitative research methods, including usability testing, surveys, and user interviews.
3. Experience with user analytics platforms such as Pendo, Google Analytics, Mixpanel, or similar tools.
4. Ability to analyze behavioral data and connect it to broader user insights.
5. Excellent communication and storytelling skills to present research findings effectively.
6. Strong collaboration skills with cross-functional teams including design, product management, and engineering.
7. Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Data Science, or a related field.
8. Experience working in sports, betting, or data-intensive environments is a plus.

Desired Qualifications :

• Familiarity with survey tools (e.g., Typeform, Pollfish, Qualtrics, VoicePanel) and usability testing platforms (e.g., UserTesting, Lookback).
• Experience in developing and maintaining UX research repositories.

Why work at Stats Perform?

Join us for a unique culture of care, competition, and collaboration. Our ‘One Team’ ethos emphasizes mutual support through initiatives like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible work arrangements.

We foster a community through volunteering, fundraising, and Employee Resource Groups. We value your ideas, passion, and life experiences and will provide a supportive environment in return.

Diversity, Equity, and Inclusion at Stats Perform

We celebrate diversity and are committed to creating an inclusive environment where everyone feels a sense of belonging. Our DEI goals underpin our core values, fostering innovation, creativity, and better service to our clients and communities. We continually seek to enhance diversity and equity in all we do.