User / System Supporter Professional

buscojobs España; Melilla; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A stable international company is seeking a support specialist for their External Video Platform, Aurora. You will provide technical support, assist in platform maintenance, and develop user documentation. Ideal candidates hold a degree in IT or a related field and possess experience with tools like Vimeo and YouTube. Join a team that works on engaging projects with competitive remuneration and additional benefits.

Servicios

Multisport access

Private medical care

Formación

• Experience in Video Platform Support, handling Vimeo and YouTube.
• Strong communication for technical documentation.
• Ability to work with cross-functional teams.

Responsabilidades

• Provide daily technical support for Aurora users.
• Support migration and maintenance from similar platforms.
• Document and train users on best practices and guides.

Conocimientos

Technical Support

Communication Skills

Collaboration

Educación

Bachelor's degree in IT, Computer Science, or related field

Herramientas

Vimeo

YouTube

Descripción del empleo

We are seeking a support specialist for our External Video Platform (Aurora). Your responsibilities will include :

• Technical Support : Provide daily assistance to users regarding upload, access, and playback issues on Aurora.
• Platform Maintenance & Migration : Support the migration and ongoing maintenance of content from platforms like Vimeo or YouTube.
• Documentation & Training : Develop and update user guides, how-to materials, and best practice documentation.
• Issue Resolution & Escalation : Collaborate with cross-functional teams to resolve issues and escalate when necessary.
• Platform Monitoring : Monitor system performance and recommend improvements to enhance stability and usability.

Requirements

• Experience in Video Platform Support, with hands-on knowledge of Vimeo, YouTube, or similar tools.
• Strong communication skills for documenting and explaining technical information to diverse audiences.
• Ability to work effectively with cross-functional teams in a support capacity.
• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.

What We Offer

• Employment on a B2B contract basis within a stable, international company.
• Engaging projects utilizing the latest IT technologies.
• Competitive remuneration rates.
• Participation in prestigious international projects.
• Benefits including Multisport access and private medical care.

Nice to Have

• Experience working in enterprise environments with corporate video platforms.
• Ability to create user-focused support documentation and training materials.

Join Us

If interested, please submit your CV, including your full name, email, phone number, and attach your CV (PDF / JPG / PNG, up to 10MB). Confirm that you have read and understood our information clause and agree to participate in the recruitment process.

J-18808-Ljbffr