User Research and UX Experts – Public Sector | (AQ-139)

NTU International A/S; Bilbao; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A consultancy firm is seeking User Research and UX Experts for public sector projects. Candidates should have at least 5 years of experience in UX research, with responsibilities including conducting surveys, analyzing feedback, and supporting usability testing. Join us in improving public services and ensuring accessibility. This role offers remote and on-site flexibility in Europe.

Formación

• At least 5 years of experience in UX research or service design.
• Experience conducting qualitative and quantitative user research.
• Familiarity with WCAG and public participation methods.

Responsabilidades

• Design and conduct surveys to collect user feedback.
• Analyse feedback to inform user journey mapping.
• Support usability testing and inclusive design practices.

Conocimientos

User research

Service design

Data analysis

Usability testing

Digital accessibility (WCAG)

Descripción del empleo

User Research and UX Experts – Public Sector

Location: Europe (remote/on-site as needed)

Duration: Up to 12 months

Estimated Workload: Short-term assignments / task-based consultancy

About the Opportunity: We are creating a pool of User Research and UX Experts – Public Sector for a new FWC Contract: EC-SG REFORM/2025/OP/0001: Provision of consultancy services to support the design, development, implementation, monitoring and evaluation of structural reforms in EU Member State. Experts in this pool will be contacted for specific assignments as they arise. If you have relevant experience we encourage you to apply.

Key Responsibilities:

- Design and conduct surveys to collect user feedback on existing public services.




- Analyse feedback and behavioural data to inform user journey mapping and redesign.
- Translate user needs into intuitive, accessible digital service models.
- Support usability testing and inclusive design practices across pilot services.

Qualifications:

- At least 5 years of experience in UX research or service design, preferably in government services.
- Experience conducting qualitative and quantitative user research.
- Familiarity with WCAG, digital accessibility, and public participation methods.
- Ability to synthesise findings into actionable policy and service design recommendations.