User Experience Consultant Spain

Quantum Metric; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading analytics company based in Madrid is seeking a User Experience (UX) Consultant to oversee customer onboarding for optimal use of their platform. The role involves implementing UI best practices, providing insights, and ensuring effective customer engagement. Candidates should have analytical skills, effective communication, and the ability to adapt to changing priorities. This position offers significant professional growth in a dynamic remote-first environment.

Servicios

Group Health Plans (100% paid)

Life Assurance

Stock Options

Employee Referral Programs

Home Office Enhancement Stipend

Monthly Business Expense Stipend

Unlimited Paid Time Off

Formación

• 1+ years in a digital analytics role with UI setup understanding.
• Ability to work with large datasets and deliver insights.
• Strong time management and organizational skills.

Responsabilidades

• Own the onboarding digital properties for customers.
• Implement best practices in workspace design and navigation.
• Provide actionable insights post-deployment.
• Track onboarding progress and manage tasks.
• Innovate onboarding processes and support optimization initiatives.

Conocimientos

Analytical Expertise

Strong communication skills

Organizational skills

Adaptability

Self-Starter Mentality

Descripción del empleo

Our Culture

Our Culture

Quantum Metrics number one objective is happy people diverse and inclusive culture. Were passionate about empowering our people to become the best version of themselves offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company we understand the importance of building an engaged diverse and fun place to work. We hold regular company-wide events seasonal challenges and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss share and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent to overcoming the barriers faced as Black Hispanic Asian American and Native Hawaiian / Pacific Islander LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. Youll not only work with some of the worlds most recognized brands but build lasting relationships.

At Quantum Metric we value all types of experience and education and dont expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion persistence and integrity.

About the Role

The User Experience (UX) Consultant plays a critical role in ensuring that new customers quickly realize value from the Quantum Metric platform by establishing foundational user interface configurations that drive adoption from the very start of onboarding. Although not directly customer-facing this role partners across teams to design configure and optimize the platform experience enabling customer-facing teams to deliver seamless impactful engagements.

This role requires proficiency in the Quantum Metric platform to build out individual digital properties including key components such as individual workspaces with optimal segmentation navigation dashboards and alerts. The User Experience Consultant plays a pivotal role in delivering the first measurable and tailored insight to set the engagement up for ongoing success as the Business Consultant assumes ownership after implementation is complete.

In addition to onboarding implementation the User Experience Consultant will contribute to broader platform experience initiatives including tailored vertical audits that establish consistent standardized structures across the platform and ensure scalability of best practices.

Responsibilities

• Drive Successful Onboardings : Own the initial phase of onboarding digital properties for new and existing customers ensuring their Quantum Metric partnership is positioned for long-term success and rapid time to value.
• Implement Optimal Subscription Configurations : Implement standardized best practices across workspace design roles and permissions navigation dashboards interactions projects alerts and reports tailoring each digital propertys setup to industry-specific needs and best practices.
• Provide Early Actionable Insights : Provide meaningful data-driven insights post-deployment to spark customer excitement and demonstrate tangible business value early in the partnership.
• Track and Monitor Onboarding Progress : Manage all onboarding tasks through GuideCX driving accountability and visibility while achieving internal goals from production deployment to first insight delivery.
• Ensure Quality and Best Practice Alignment : Validate that all expected industry events are firing correctly audit any proof of concept configurations for alignment to best practices and partner with Implementation Engineers to remediate gaps.
• Innovate and Enhance Onboarding Processes : Proactively improve onboarding content tools and team processes contributing new approaches to leverage Quantum Metric technology and addressing emerging customer use cases.
• Support Large-Scale Optimization Initiatives : Assist the team with high-impact subscription optimization projects across the existing customer base. Provide overflow capacity by preparing behind-the-scenes analyses to support Business Consultants with insight discovery for upcoming enablement sessions.
• Enable and Upskill the Team : Act as a subject matter expert on digital property onboarding educating new hires leading training sessions sharing knowledge in team forums and partnering with account teams to ensure customer requirements are consistently met.

Requirements

• Experience & Background : 1 years in a digital analytics role with knowledge across multiple industries and an understanding of how use cases translate to optimal UI setup.
• Analytical Expertise : Demonstrated ability to work with large complex quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous high-impact business challenges.
• Organization & Adaptability : Strong organizational skills to manage multiple onboardings simultaneously ensuring accurate tracking of tasks and timely completion. Strong time management skills with the ability to adapt quickly to changing priorities.
• Self-Starter Mentality : Highly motivated and proactive with a track record of success in fast-paced high-pressure environments while maintaining composure and focus.
• Communication Excellence : Strong verbal and written communication skills with the ability to convey complex information clearly and effectively.
• Travel : 5-10%

Recruitment Process

• Recruiter Screen (30 minutes)
• Independent Assessment (1 hour)
• Hiring Manager Interview (45 minutes)
• Director Interview (30 minutes)
• VP Consulting Services Interview (45 minutes)
• Chief Customer Officer Interview (30 minutes)
• CEO Interview (30 minutes)

Perks & Benefits

• Group Health Plans (100% paid)
• Life Assurance Employee Assistance Program
• Stock Options
• Employee Lead Referral Program
• Internal Lead Referral Program
• One-Time Home Office Enhancement Stipend
• Monthly Business Expense Stipend

Parental Leave

Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)

RECHARGE PROGRAM (after 3 years disconnect for 3 weeks no email / slack)

Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

About Quantum Metric

As the leader in Continuous Product Design Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey enabling organizations to recognize customer needs quantify the financial impact and prioritize based on the impact to the customer and business bottom line.

Today Quantum Metric captures insights from 40 percent of the worlds internet users supporting nationally recognized brands in ecommerce and retail travel financial services and telecommunications. Our customer retention rate is 98%.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years and has made the Best Places to Work lists by Glassdoor BuiltIn Fast Company and Forbes.

If the above role seems like a match and youre interested in joining a team of people with exceptional potential from diverse backgrounds perspectives and life experiences we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change edit and add duties and responsibilities of all job descriptions at any time at its sole discretion and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @ address and / or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram and will not ask for a candidates sensitive information and / or any upfront fees / costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts.

Quantum Metric is an E-Verify employer.