Urban Outfitters Team Leader/ Jefe/a de equipo - Barcelona Westfield Maquinista, ES

Urban Outfitters; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player seeks a dynamic leader to inspire and develop a team in a vibrant retail environment. This role focuses on creating a positive store atmosphere, driving sales through exceptional service, and ensuring operational excellence. As a key player, you will manage team performance, oversee customer interactions, and maintain high standards in visual merchandising. If you thrive in a fast-paced setting and have a passion for retail, this opportunity offers a chance to make a significant impact in a creative and collaborative environment.

Formación

• Experience in a management position in fast-paced retail.
• Strong operational skills and understanding of retail culture.

Responsabilidades

• Assist store management in fostering creativity and employee development.
• Lead and motivate a team while managing performance development.

Conocimientos

Team Leadership

Performance Management

Communication Skills

Customer Service

Sales Management

Operational Skills

Descripción del empleo

Location

This position is located at local 44 CC La Maquinista Carrer de Potosi 2-4, Barcelona, 08030 Spain

Role Summary

The main objective of this role is to assist the store management team in achieving a store environment that fosters creativity, employee development, and the UO VIBE philosophy. Maintain Urban Outfitters' "Peers Training Peers" philosophy.

What You'll Be Doing

People and Team:

• Ability to recruit, motivate, develop, and lead a team.
• Manage aspects of performance development within the department team (Performance evaluations, individual development plans, training, coaching, and disciplinary actions).
• Recognize and develop talented individuals for advancement and growth within the organization.
• Meet Company standards and act as a positive role model for others.

Leadership and Communication:

• Lead the way by inspiring, motivating, and fostering teamwork.
• Conduct productive daily meetings to ensure goals are met.
• Delegate projects effectively while allowing others the creativity to succeed by making their own decisions.
• Possess excellent communication skills in both written and verbal forms.

Sales Floor Management:

• Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment.
• Demonstrate excellent point-of-sale presence by training and coaching the store team on customer service, standards, product placement, and time management.
• Achieve average results in the Company's KPIs by guiding the team to maintain customer service standards to meet objectives.

Operations:

• Perform all store-level operational procedures accurately and in a timely manner, in accordance with all Company policies and procedures.
• Achieve store loss prevention objectives by monitoring compliance with procedures.
• Assist in complying with health and safety regulations at all times to protect employees and customers from accidents and incidents.

Product and Visual Management:

• Manage aspects of the assigned department in collaboration with the department manager (if applicable) or the Visual Merchandising Manager regarding: training, product placement, markdowns, transfers, merchandising, and store standards.
• Understand and interpret current fashion trends in local markets to generate creative solutions.
• Play an active role in ensuring visual changes for the department are well organized and scheduled appropriately.

Business Awareness:

• Maximize departmental sales through analytical and creative management of merchandise from receipt to sale.
• Utilize company reports to respond to trends and drive business.
• Stay current with current trends and have a solid understanding of the customer profile by keeping up with external influences, i.e., media and local community.
• Manage stock levels appropriately (considering the store environment) through an understanding of relevant reports and market trends.
• Demonstrate business acumen to achieve and exceed store objectives.

What You'll Need

• Experience in a management position working in a high-volume, fast-paced retail fashion environment.
• Demonstrates strong operational skills.
• An understanding of Urban Outfitters culture and its appeal to the local market.
• Ability to drive sales through excellent service, strong visual presentation, and comprehensive business understanding.

The Perks

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.