Unify - E2E Software Business Process Referent

buscojobs España; Barcelona; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic E2E Software Business Process Referent to enhance their digital supply chain. This role involves ensuring streamlined software ordering and renewal processes while maximizing customer satisfaction. The ideal candidate will lead knowledge transfer initiatives, support operations, and participate in testing phases. Join a forward-thinking company that values sustainability and inclusivity, and make a significant impact on their transformation journey. If you are passionate about driving change and have a strong background in software business processes, this opportunity is perfect for you.

Formación

• Experience in business process implementation and digital transformation projects.
• Ability to lead knowledge transfer through training sessions.

Responsabilidades

• Be the expert on the E2E software process for Schneider software offers.
• Capture issues and manage recovery action plans.

Conocimientos

Order process knowledge

Software business model understanding

ERP solution knowledge

Issue resolution and troubleshooting

Training and knowledge transfer

Educación

Master’s degree in Digital Management

Engineering or Information Systems

Herramientas

JIRA

CALM

Descripción del empleo

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UNIFY - E2E Software Business Process Referent, Barcelona

Client : Location :

Barcelona, Spain

Job Category : Other

EU work permit required :

Job Description :

Digital supply chain mission is to ensure that SE Business Units are able to provide digitized software ordering and renewal process to countries in order to maximize our customer software journey satisfaction thru shortened delivery lead time, reduced last mile costs and activities, simplified process flows and user journeys. UNIFY Software Business model transformation is to standardize our end-to-end process flows in handling software business types such as Licensing, Subscriptions, Professional Services and Software maintenance and also to expand our customer base thru enhanced self-service and automated ordering of Software offers.

The mission of the Unify – E2E Software Business Process Referent (BPR) is to :

• Be the expert on the E2E software process defined by the Software Business Process Owner (BPO) for Schneider software offers & One software offers (ETAP, RIB, AVEVA…)
• Be the key interlocutor of Operations for any question / support requirement, related to Unify Software Business process.
• Capture issue and manage recovery action plan.
• Support for process local usage as referent.

As part of Unify transformation :

• Understand the Software business models of Schneider software offers & agnostic software offers (EM Software) including the order channel & lifecycle management.
• Participate to SIT / UAT (Solution Integration Testing / User Acceptance Testing)
• Build and perform local training for solution usage.
• Ensure knowledge transfer to operations.
• Participate & animate to the Hypercare for the software domain.
• Feed the process roadmap according to observed gaps or expected evolutions.
• Analyze and recommend the suitable to-be-processes for agnostic One Software offers.

Main KPIs :

• Backlog of the open points taken from Tests and hypercare phases (tracked thru JIRA & CALM)
• training completion before Go live following defined roadmap

The BPR will interact with :

• DSC organisation
• Software change management Leader
• Software Business Process Owner (BPO) country software deployment team (DSC DnA country leader)
• With Schneider : Country Operations
• Country Unify transformation leaders

Experience and Qualifications

The E2E software business referent shall have :

• Order process knowledge
• Software business model understanding
• Ability to understand ERP solution knowledge of Schneider ERPs
• Schneider software offering
• Focused on results & achievements
• Capability to lead knowledge transfer thru trainings
• Issue resolutions, trouble shooting
• Operational & multi-skilled in their domain
• Open & positive minded and open to change

Master’s degree in Digital Management, Engineering or Information Systems or relevant experience.

Experience in Country Operation methods, software business operations or Supply Chain roles.

Experience in business process implementation.

Participation to digital transformation projects or order processing implementation.

English is mandatory.

Work Location : France (Paris / Grenoble) or Spain (Barcelona). Some travels in Europe & Across Regions is expected.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.