Underwriting Team Leader - Cyber Risks (Contract)

HFG; Logroño; Presencial; EUR 50.000 - 60.000; Jornada completa

Descripción de la vacante

A leading Syndicate is seeking a Team Leader for their Cyber Risks team in Barcelona. The role involves overseeing a team of 8, managing underwriting tasks, and ensuring service levels are met. Ideal candidates will have supervisory experience in insurance and be fluent in Spanish and English. This hybrid position offers a day rate of up to €250.

Formación

• Experience in a Team Lead/Supervisor role within insurance.
• Experience in Underwriting is a bonus.

Responsabilidades

• Manage a team of Underwriting Assistants within the Cyber department.
• Ensure service level agreements are consistently achieved.
• Monitor team performance and address issues promptly.

Conocimientos

Fluency in Spanish

Fluency in English

Descripción del empleo

Barcelona, Spain

Lloyd's Syndicate

I am currently recruiting for a leading Syndicate who are seeking a Team Leader to join their Cyber Risks team on an initial 6M FTC with the view to be extended.

This position will be overseeing a team of 8 within the Cyber Underwriting team, based in Barcelona. The ideal candidate would have some experience in a Team Lead / Supervisor type role within insurance (Underwriting is a big bonus). My client is looking for someone who is fluent in Spanish & English.

You will be responsible for managing a team of Underwriting Assistants with the Cyber department and get involved with Underwriting Support tasks.

Day Rate : up to €250 per day (inside IR35)

Office : Hybrid (2 days in the office, 3 from home)

Key Responsibilities

• Take full responsibility for assigning tasks across your team of Underwriting Assistants (UAs) and Technical Underwriting Assistants (TUAs).
• Ensure service level agreements (SLAs) are consistently achieved, and communicate any resource limitations to your Operations Manager.
• Regularly review, update, and communicate SLAs in response to evolving business needs.
• Maintain ownership of the team's workflow tool, ensuring data is accurate, up-to-date, and reliable.
• Monitor team performance to ensure output meets expectations, addressing any performance issues promptly and effectively.
• Lead regular team meetings with UAs and AUs to discuss capacity, training needs, and workflow updates.
• Chair or participate in recurring meetings as required by the Operations Manager, acting as a deputy when needed.
• Continuously evaluate team responsibilities to determine whether tasks should remain in-house or be outsourced. When appropriate, collaborate with the Operations Manager to create and implement outsourcing plans.
• Create and manage personal development plans for each team member, reviewing progress regularly and incorporating them into bi-annual performance reviews.
• Identify recurring errors and training gaps. Collaborate with Technical UAs to design and deliver tailored training sessions, and track performance improvements.
• Act as a subject matter expert for process updates and system changes, including participation in system user groups.
• Acquire and maintain the knowledge required to perform all duties of UAs and TUAs as needed.
• Provide accurate and timely management information to senior leadership for business discussions.
• Prepare and deliver weekly, monthly, quarterly, and annual performance reports, covering team output, controls, workflow, capacity, and platform metrics.
• Create ad hoc reports, presentations, and marketing materials for senior managers and internal stakeholders as requested.
• Deliver a professional and responsive service to brokers through in-person meetings, written communication, email, and phone.
• Build and maintain strong relationships with brokers and external clients, ensuring all queries are addressed accurately and promptly.

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