Underwriting Service Coordinator Iberia - 7 months role

Chubb; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the financial services sector is seeking an Underwriting Service Coordinator for a temporary 12-month position in Madrid. The role entails managing customer accounts, providing support to underwriting teams, and prioritizing customer satisfaction while adhering to the company's service standards.

Servicios

29 days of vacation a year

2 days work-from-home option + additional flexible days

Working from home allowance

Entry time flexibility

Meal allowance

Pension plan

Flexible compensation scheme

Gympass

Comprehensive Learning & Development offer

Formación

• Experience in customer service and underwriting processes is essential.
• Ability to manage a portfolio and collaborate effectively with various teams.
• Familiarity with SOX compliance and operational improvements is a plus.

Responsabilidades

• Manage a portfolio of Domestic and Multinational accounts with high-quality service.
• Coordinate with underwriters regarding account administration and compliance.
• Troubleshoot issues affecting customer experience and enhance service standards.

Descripción del empleo

Are you seeking a customer-centric role in the financial services sector? Do you excel at taking ownership, thinking creatively, and prioritizing the customer in everything you do? If so, this 12-month temporary position could be the perfect opportunity for you.

As an Underwriting Service Coordinator, you will work within an international and dynamic environment in our Commercial Lines division in EMEA. You will play a crucial role in supporting underwriting teams by delivering high-quality customer service, managing operational functions, and coordinating with various teams. This support allows underwriters to focus on production and underwriting.

In this role, you will be responsible for overseeing the entire lifecycle of producing and issuing insurance policies for our customers, along with addressing any associated challenges. You will collaborate with underwriters to create precise and practical instructions for supporting teams to process information, and in some cases, you will handle the processing yourself. This includes working with new business customers, renewal customers, and managing any changes customers wish to make during their insurance term. Every task should be approached with the customer at the forefront, ensuring your work meets their needs and adheres to Chubb's service standards.

Key responsibilities

• Manage a portfolio of Domestic and Multinational accounts performing account administration and Multinational program implementation tasks. In conjunction to supporting our underwriters by providing them with underwriting, regulatory, and compliance information and or advice on program structures as well as preparing instructions for the processing and issuance of new business, renewals and endorsements, invoices, and documentation. All within the required time frames, and to the required quality standard applying right first-time principle
• Be a focal point for internal colleagues, working closely with Segment leaders, Line Managers, Underwriters, and our Service centres to deliver agreed client service standards, troubleshoot and solve any issues affecting the customer.
• Be a focal point for Broker administration queries with regards to local market practice, our market and service offering as well as regulatory / tax queries. In addition to supporting the timely resolution of credit control queries
• Assist where required with ongoing Projects that are identified throughout a given year for improvement to Line or Operations, being an expert on the process, a tester or helping others understand where opportunities for improvement in the process may be.
• Pro-actively hunt for opportunities of improving the customers’ experience and perform ad hoc associated work requests for your role.
• Management of the UA Mailbox: Effectively and timely manage requests from UWR, brokers, and Credit Control.
• SOX Compliance: Participate in audits of premiums and commissions in collaboration with PWC.
• Management and Administration of Systems: Utilize the company's general systems for portfolio management, and specifically CARGO ADVANTAGE for Marine management and the Portal for Casualty management.

Qualifications

• 29days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Meal allowance
• Pension plan
• Flexible compensation scheme
• Gympass
• Comprehensive Learning & Development offer

Flexible Working
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.