Underwriting Operations Technician - Outwards

Chubb; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global insurance provider in Madrid is seeking an Underwriting Support professional to manage multinational programs. This role involves ensuring effective communication with brokers and maintaining high standards of service and compliance. Candidates should be proficient in English and Spanish, with a background in insurance preferred. Join a company that values diversity, integrity, and teamwork, offering flexible working arrangements and comprehensive benefits including medical insurance and a pension plan.

Servicios

29 days of vacation a year

Working from home allowance

Private medical insurance

Life and accident insurance

Meal allowance

Pension plan

Gympass

Comprehensive Learning & Development offer

Formación

• Previous experience in an underwriting support role is a plus.
• Insurance background is preferred.
• Ability to work in a team environment as well as on own initiative.

Responsabilidades

• Manage an allocated portfolio of Multinational Programs.
• Build relationships with Underwriters and other Chubb staff.
• Ensure compliance with quality and service standards.

Conocimientos

Professional language skills in English and Spanish

Customer service skills

Attention to detail

Problem resolution skills

Herramientas

Microsoft Office, especially Excel

Descripción del empleo

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com

Description

If you are interested in progressing your career within one of the largest commercial insurers in the world, then we would love to hear from you!

Role purpose

• Manage an allocated portfolio of Multinational Programs, including instructions to the network, engagement with producing brokers, and program maintenance, demonstrating strong customer knowledge and business partnership & consulting skills.
• Respond to queries from brokers, network partners, and other Chubb offices, utilizing active listening and customer service support skills to ensure effective communication and resolution.
• Support other Chubb offices in managing complex programs handled by the country, including:
  • Program maintenance on internal Chubb applications and instructions to the network, ensuring operational excellence.
  • Complete reinsurance and premium booking instructions with attention to detail.
  • Handle Captive premium tracking and booking instructions, applying records management skills.
  • Conduct program tracking activities, such as chasing local policy issuance, following up on reinsurance documentation and booking, and providing reporting, using data analysis and service delivery effectiveness skills.
• Handle booking queries alongside Finance teams, employing troubleshooting skills to resolve issues efficiently.

Responsibilities

• Communicate and build relationships with Underwriters, overseas offices, and other Chubb staff, functioning as a trusted advisor and demonstrating strong interpersonal skills.
• Manage workloads in accordance with Service Level Agreements, showcasing time management and multi-tasking and prioritization skills.
• Work within the framework of Chubb ethical and compliance standards, ensuring adherence to quality and service standards.
• Ensure multinational workbooks are prepared, maintained, and completed in accordance with the Global Services Department standards, demonstrating attention to detail and operational excellence.
• Assist with ongoing projects identified throughout the year for improvements to the Global Services Department, contributing to continuous improvement initiatives.
• Perform incidental work that may be required outside the scope of day-to-day work requirements, adapting to changing environments and priorities.

Qualifications

• Professional language skills in English and Spanish, with an additional European language (Dutch/German/French/Italian/Swedish/Danish) being a must.
• Previous experience in an underwriting support role is a plus.
• Insurance background is preferred.
• Competent in Microsoft Office, especially Excel.
• Strong customer service skills and a customer-centric attitude.
• Strong attention to detail and a desire to deliver and improve quality.
• Problem resolution and decision-making skills.
• Ability to work in a team environment as well as on own initiative.

What we offer in return

• 29 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program
• Comprehensive Learning & Development offer

Flexible Working
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.