Underwriting Operations Technician - Offline

JR Spain; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading insurance company is seeking an Underwriting Operations Technician in Madrid. The role involves providing end-to-end support for offline business tasks, maintaining data quality, and ensuring compliance with service standards. Candidates should possess strong analytical and communication skills, alongside some insurance experience. Progress your career with a reputable firm focused on continuous improvement.

Formación

• Some insurance experience preferred.
• Strong analytical and communication skills required.
• Ability to manage manual processes and troubleshoot issues.

Responsabilidades

• Provide support for offline business in the UWR Centre.
• Manage premium bookings and prepare policy documentation.
• Ensure adherence to service level agreements (SLAs) and quality standards.

Conocimientos

Analytical skills

Communication skills

Customer service skills

Data analysis skills

Descripción del empleo

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Underwriting Operations Technician - Offline, Madrid

Client: Combined Insurance

Location: Madrid, Spain

Job Category: Other

EU work permit required: Yes

Job Reference: 209095812887819059232460

Job Views: 1

Posted: 23.07.2025

Expiry Date: 06.09.2025

Job Description:

About Chubb

Description:

• Do you consider yourself analytical and good at communication?
• Do you already have some insurance experience & you're looking for your next challenge?
• Then your next adventure might just start at Chubb in Madrid!

If you are interested in progressing your career within one of the largest commercial insurers in the world, then we would love to hear from you!

The Underwriting Operations Technician - Offline role is to provide consistent and efficient end-to-end support for offline business handled in the UWR Centre, as well as support for language-dependent tasks in branch. This includes, but is not limited to, tasks such as entering data into underwriting and various other systems required to track business, bespoke certificates, sanction checks, broker contact management, support project-related tasks, QA, handling internal and external enquiries, and credit control resolution. This role reports directly to the Hub Team Leader.

Responsibilities

• Process Management and Customer Service: Support rules-based branch activities that require language skills and technical ability, utilizing active listening to confirm understanding and address customer needs effectively.
• Book premiums for all lines of business onto systems within agreed SLAs.
• Prepare required policy documentation within SLAs and quality standards, in line with Underwriter requirements.
• Provide operational support for Offline business, demonstrating strong customer service skills.
• Own the centralized processes of Operations QA and reporting, ensuring operational excellence.
• Support Credit Control queries and conduct root cause analysis using data analysis skills.
• Contribute to continuous process improvement by identifying opportunities and providing feedback.
• Manage manual processing fallouts, troubleshooting issues.
• Prepare underwriting files for renewal, ensuring completeness and audit compliance.
• Ensure policy tracking/workflow tools are accurate.
• Support development and implementation of business processing tools as SME, assisting in requirements gathering and UAT.
• Perform other duties as assigned by the Team Leader.

Service Delivery & Quality Adherence

• Maintain data quality through accurate input and attention to detail.
• Adhere to SLAs and ensure effective service delivery.
• Lead change by owning processes, including system UATs, and act as a key contact for new projects.
• Build strong relationships with local teams and brokers.
• Adhere to information security standards (GDPR) and quality procedures.

Continuous Improvement

• Collaborate to ensure efficient practices, identify improvements, and reduce rework/errors.
• Support Business Improvement Initiatives and strategic projects.
• Escalate problems proactively and participate in process reviews.

Team Involvement

• Participate in team forums, meetings, and events.
• Support team members and foster a customer-oriented attitude and teamwork.