Underwriting Operations Technician – Clinical Trials (French Speaker 12 months contract)

Chubb; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

An insurance company is seeking a professional to support the Clinical Trials business in Madrid. The candidate will coordinate processing, assist underwriters, and manage client inquiries, requiring strong communication skills and proficiency in English and French. This role offers numerous benefits, including flexible working, generous vacation, and an inclusive company culture.

Servicios

29+ days of vacation a year

2 days working from home option

Working from home allowance

Meal allowance

Pension plan

Gympass

Formación

• Advanced level in English (C1) and French.
• Experience in servicing multinational insurance programs.
• Adaptable to incidental work requirements outside day-to-day activities.

Responsabilidades

• Coordinate the downstream processing of clinical trials business.
• Act as a knowledge resource for underwriters.
• Build and maintain relationships with key stakeholders.

Conocimientos

Attention to Detail

Customer Service

Data Analysis

Communication

Troubleshooting

Educación

Bachelor's degree in business administration, economics, engineering, or insurance

Descripción del empleo

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com

The role encompasses the following activities:

• Coordinate the downstream processing of clinical trials business and manage the end-to-end process, including completion of data in different systems and other hand-off sheets, demonstrating attention to detail and operational excellence.

• Field direct queries from brokers or clients on their clinical trials programs, utilizing active listening and customer service support skills to ensure effective communication and resolution.

• Aid underwriters in completing the Clinical Trials underwriting process and maintaining an accurate policy record, applying records management skills.

• Assist underwriters in tracking Drug or Device accumulations, using data analysis to provide insights and findings.

• Act as a knowledge resource point on clinical trials for underwriters, providing business partnership & consulting by offering underwriting, regulatory, and compliance information, and advice on program structure.

• Ensure that CHUBB’s Service Standards are met and, if possible, exceeded in the implementation of Multinational Clinical Trial Programs, measuring service delivery effectiveness.

• Liaise with Affiliates where necessary to ensure issuance of documents, utilizing influencing skills and rapport to achieve better than standard turnarounds.

• Work with the Shared Service Centre to ensure that all administrative activities in connection with global programs are carried out in time and to a high level of quality, demonstrating time management and multi-tasking and prioritization skills.

• Coordinate closely with Credit Control to ensure payments occur on the non-regular payment structure, ensuring operational excellence.

• Drive the development of more efficient processes, applying big data planning to accelerate innovation and efficiencies.

• Support Underwriting by solving IT issues and liaising with the Helpdesk, employing troubleshooting skills to resolve issues effectively.

Key Responsibilities:

• Implement Clinical Trial programs to meet agreed service standards and corporate guidelines, ensuring operational excellence.

• Guide and support the Shared Service Centre in account handling activities, leveraging customer knowledge and consulting skills.

• Build and maintain relationships with key stakeholders, including Underwriters, Clients, Brokers, and Chubb Offices, acting as a trusted advisor.

• Adhere to CHUBB ethical and service standards, contributing to ongoing projects for process improvement.

• Provide support for multinational insurance tasks and adapt to incidental work requirements outside day-to-day activities.

Qualifications

Requirements:

• Advanced level in English (C1) and French is a must.

• Bachelor's degree in business administration, economics, engineering, or insurance is desirable.

• Any other European Language would be an advantage.

• Experience in servicing multinational insurance programs is an advantage.

• Working experience in Casualty Insurance is an advantage.

• Experience in highly service-driven roles in the insurance industry, with the ability to manage workloads, prioritize, and be solution-minded.

• Practice of underwriting process and reinsurance process is an advantage.

What we offer in return:

• 29+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Meal allowance
• Pension plan
• Gympass
• Comprehensive Learning & Development offer
• Flexible Working

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.