Tri-Lingual Patient Liaison (English, Spanish and French)

Scout; Valladolid; A distancia; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

A forward-thinking company is seeking a Tri-lingual Patient Liaison to support patients and clinics in clinical research trials. This fully remote role involves managing travel arrangements, processing reimbursements, and ensuring excellent service. The ideal candidate will be fluent in English, Spanish, and French, with a strong background in customer service and the ability to multitask in a fast-paced environment. Join a dynamic team dedicated to making a difference in the life sciences sector and enjoy the potential for a permanent position after a temporary contract.

Formación

• 3+ years of experience in customer service or life sciences industry.
• Experience in travel and hospitality is a plus.

Responsabilidades

• Serve as the primary point of contact for patients and vendors.
• Schedule travel requests for patients in clinical trials.
• Process expense reimbursements and manage vendor interactions.

Conocimientos

Fluency in English

Fluency in Spanish

Fluency in French

Customer service experience

Attention to detail

Ability to multi-task

Educación

BS or BA degree

Herramientas

Excel

Word

Descripción del empleo

Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, a top provider of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.

Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!

Position Summary :

We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our Spain team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.

Responsibilities of this position include but are not limited to :

1. Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
2. Scheduling travel requests for patients enrolled in clinical trials, including :
1. Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as assist with any additional issues that arise during travel
2. Interaction and management of vendors handling travel requests
3. Review travel requests against study parameters and seek approvals where necessary
4. Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses
5. Responsible for training study site personnel on how to use the online portal including :
6. Creating / entering requests in the portal if applicable

The ideal candidate will have the following experience, skills, and knowledge :

1. BS or BA degree or equivalent experience
2. Minimum 3 years of experience within the customer service or life sciences industry preferred
3. Fluency in English, Spanish, and French (spoken and written)
4. Experience working with multiple independent vendors to achieve results on a deadline
5. Experience in the travel and / or hospitality industry is a plus
6. Ability to modify, edit, and create Excel spreadsheets, Word documents.
7. Ability to conduct hotel, venue, and destination research online.
8. Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
9. Attention to detail with the ability to track and manage key dates / deadlines
10. The ability to learn quickly
11. Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues
12. Ability to prioritize and multi-task.
13. Ability to work in a fast-paced environment.
14. Hard working and reliable with a strong work ethic
15. Diplomatic and discreet

Please note that this role is a temporary contract to cover maternity leave, with the possibility of converting to a permanent position.

Schedule information

Fully remote position for the following shift :

Hours : 9-hour shift (including 1-hour lunch for a total of 8-hour shift)

Some holiday work will be required but will be compensated.

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WE ARE AN EQUAL OPPORTUNITY EMPLOYER