Tri-Lingual Patient Liaison (English, Spanish And French)

buscojobs España; Ávila; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in the life sciences sector is seeking a Tri-lingual Patient Liaison for a remote position in Spain. This role involves supporting patients in clinical trials, managing travel requests, and various administrative tasks. The ideal candidate will be fluent in English, Spanish, and French with strong customer service experience and attention to detail.

Formación

• At least 3 years of experience in customer service or life sciences preferred.
• Experience in travel and/or hospitality industries is a plus.
• Ability to conduct online research.

Responsabilidades

• Serve as the primary contact for patients and vendors.
• Schedule travel requests for clinical trial patients.
• Process expense reimbursements and secure approvals.

Conocimientos

Fluency in English

Fluency in Spanish

Fluency in French

Attention to detail

Communication skills

Multitasking

Educación

BS or BA degree

Herramientas

Excel

Word

Descripción del empleo

Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.

Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!

Position Summary :

We are seeking a talented, eager, and skilled Tri-lingual Patient Liaison to join our Spain team in a remote position. The Patient Liaison supports patients and clinics involved in clinical research trials, ensuring excellent and consistent service. Responsibilities include reviewing and approving travel and expense reimbursement requests, partnering with vendors to fulfill services, and responding to inquiries in a timely and courteous manner.

The key responsibilities include:

• Serving as the primary contact for patients, study sites, vendors, and related parties.
• Scheduling travel requests for clinical trial patients, including flights, hotel, ground transportation, and special needs assistance, and addressing any issues during travel.
• Managing interactions with travel vendors.
• Reviewing travel requests against study parameters and obtaining necessary approvals.
• Processing expense reimbursements, ensuring they align with study parameters and securing approvals as needed.
• Training study site personnel on using the online portal, including creating and entering requests.

The ideal candidate will have:

• A BS or BA degree or equivalent experience.
• At least 3 years of experience in customer service or the life sciences industry preferred.
• Fluency in English, Spanish, and French (spoken and written).
• Experience working with multiple vendors to meet deadlines.
• Experience in travel and/or hospitality industries is a plus.
• Proficiency in Excel and Word.
• Ability to conduct online research on hotels, venues, and destinations.
• Basic understanding of handling financial information and currency conversion.
• Attention to detail and ability to manage deadlines.
• Quick learner with strong communication skills.
• Ability to prioritize, multitask, and work in a fast-paced environment.
• Reliable, hardworking, diplomatic, and discreet.

Please note this is a temporary contract to cover maternity leave, with the possibility of permanent placement.

Schedule details:

Fully remote, 9-hour shifts (including 1-hour lunch)

Some holiday work required, compensated accordingly.

Visit our website or follow us on LinkedIn for more opportunities.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER