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Travel Counselor - Sabre

JR Spain

Barcelona

A distancia

EUR 10.000 - 30.000

Jornada completa

Hace 2 días
Sé de los primeros/as/es en solicitar esta vacante

Descripción de la vacante

A leading global travel management company is seeking a Travel Consultant to manage travel bookings and customer inquiries. This role offers the flexibility of working remotely or from the Barcelona office, emphasizing strong customer service and expertise in business travel solutions. The ideal candidate has SABRE proficiency and experience in the travel industry, along with excellent communication skills. Competitive salary and generous benefits provided.

Servicios

Competitive salary
Language study allowance
Training allowance
Free life and accident insurance
Childcare allowance
Paid sick leave
Employee discounts
Flexible compensation package

Formación

  • Minimum of 2 years' experience in a similar position within the business travel industry.
  • Positive and proactive attitude.
  • Ability to work in a fast-paced environment.

Responsabilidades

  • Booking travel services including air, hotel, and car.
  • Creating a compelling customer experience.
  • Guiding clients on travel policy.
  • Promoting preferred suppliers.
  • Handling travel assistance like visa and cancellations.

Conocimientos

SABRE proficiency
Native or full working proficiency in English
Strong customer service skills
Excellent written and verbal communication skills
High knowledge of international geography
Strong problem solving skills
Excellent time management skills

Educación

Bachelor level degree

Descripción del empleo

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**American Express Global Business Travel (GBT)** equips companies of all sizes with the insights, tools, services, and expertise they need to keep their travelers informed, focused, and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while providing extraordinary traveler care. We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.

This is a fully remote position and can be done 100% remotely. You can also work from our lovely Barcelona office right next to the beach!

Key Responsibilities
  1. Booking of air/rail/ferry, hotel, car, and other services related to a business trip, including understanding fare notes and doing re-bookings via different channels (chat, phone, mail).
  2. Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.
  3. Strong understanding of clients' travel policy and can appropriately guide and consistently provide consultation to the customer.
  4. Drive revenue promoting preferred suppliers when applicable.
  5. Assistance around travel: Visa, clearance of invoices, refunds/cancellations.
  6. Exceeding expectations in regard to service and quality delivered to clients.
  7. Observing standards/guidelines.
  8. Ability to work in a goal-oriented service environment (KPIs).
  9. Takes the initiative to assist team members and management.
Key Qualifications
  • SABRE proficiency in creating air, hotel, and car bookings is a must.
  • Native or full working proficiency in English.
  • Minimum of 2 years' experience in a similar position within the business travel industry.
  • Bachelor level degree appreciated.
  • Strong customer service skills with orientation on quality.
  • Excellent written and verbal communication skills.
  • High knowledge of international geography.
  • Positive and proactive attitude.
  • Strong problem solving and/or critical thinking skills.
  • Ability to work on own initiative or as part of a team where required.
  • Experience working in a multinational environment.
  • Excellent time management and organizational skills.
  • Ability to work in a fast-paced and changing environment.
  • Works independently.
  • Proven ability to handle multiple priorities simultaneously.
What we offer
  • A competitive salary, based on experience and qualifications.
  • A generous benefit package: language study allowance, training allowance, free life and accident insurance, childcare allowance, paid sick leave.
  • A Monday to Friday working week supporting work-life balance.
  • Employee discounts for our partners' products.
  • A flexible compensation package with tax-free benefits: private health insurance, pension scheme, vouchers, and more.
  • Employee events; we work and have fun together!

**Location:** Spain - Barcelona

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform the job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment, or bias based upon these grounds.

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