Travel Counselor After Hours with English and Amadeus and / or Sabre

American Express Global Business Travel; España; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global travel services company is seeking a Travel Consultant to provide exceptional service to corporate clients in Spain. The role involves advising on travel options, ensuring compliance with policies, and utilizing GDS systems like Sabre and Amadeus. A minimum of two years of experience and a passion for client service are essential. This position includes flexible hours and opportunities for professional development, making it ideal for individuals looking to grow in the travel industry.

Servicios

Health and welfare insurance

Retirement programs

Wellbeing resources

Travel perks with major providers

Access to learning courses

Formación

• Minimum of two years experience in a relevant role.
• Must be able to work flexible hours, including weekends.
• Proficiency in professional English and any additional European language is a plus.

Responsabilidades

• Advise and arrange travel for corporate clients.
• Conduct research on travel options to anticipate needs.
• Ensure compliance with customer travel policies.

Conocimientos

Client service excellence

Native GDS expertise

Attention to detail

Professional communication English

Travel industry knowledge

Problem solving

Teamwork

Herramientas

Sabre

Amadeus

Descripción del empleo

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

Please kindly note this role is to work for our After Hours team and for a dedicated customer

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre and Amadeus)
• Two years minimum experience
• Professional communication English (written and verbal); any additional European language could be considered a plus
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback
• Working on rotation including weekends and bank holidays

Our Traveler Care team is a 24 / 7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts and weekends.

Location

Spain

The #TeamGBT Experience

Work and life : Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!