Travel Coordinator

Erno Marius Obogeanu-Hempel – DigitalWinners; Madrid; Presencial; EUR 12.000 - 24.000; A tiempo parcial

Descripción de la vacante

An established industry player is seeking a customer-focused individual to join their operations team as a part-time contractor. This role involves assisting customers during their travels, managing emergency inquiries, and collaborating with suppliers. Ideal candidates will thrive under pressure, possess excellent communication skills, and be fluent in English and French with a good grasp of Spanish. This flexible position offers the chance to earn extra income while working remotely, making it perfect for those looking to re-enter the travel and tourism industry. Join a vibrant team and contribute to unforgettable travel experiences across Europe!

Servicios

Flexible working hours

Remote working

Training provided

Opportunity to earn extra income

Formación

• Experience in travel planning or customer service is essential.
• Fluent in English and French, with good Spanish skills.

Responsabilidades

• Handle calls and emails from customers, providing solutions.
• Assist Destination Managers with itineraries and meetings.

Conocimientos

Customer Service

Problem Solving

Communication Skills

Multilingual (English, French, Spanish)

Educación

Experience in Travel Planning/Event Management

Experience in Customer Service

Herramientas

Internal Booking Platform

Descripción del empleo

We are looking for a customer-centric team member based in Europe to join our team as a part-time contractor. You'll be an essential part of our operations team, helping us book tours for our customers and cover emergency phone lines on weekends. You will be the first point of contact for our customers during their trips, assisting with urgent enquiries and managing disruptions. You will assist the Destination Managers in our South-West European Destinations (France, Belgium, Spain and Portugal) and also work closely with suppliers.

You should be comfortable managing multiple tasks, staying calm under pressure and ensuring every customer interaction is handled with care and attention to detail. If you have a knack for turning challenges into solutions, we'd love to hear from you!

The Company

Pissup Tours (as part of the Awesome Adventures Group) is the industry's best reviewed Bachelor & Bachelorette Party company and we have been organizing unforgettable party weekends all over Europe since 2001. We send more than 50,000 customers a year to more than 30 different destinations. We offer the opportunity to work professionally with some of the most fun products in the world: organizing incredible party weekends for happy customers.

Key Responsibilities

1. Handle incoming phone calls and emails from travelling customers, providing ad-hoc solutions on the spot.
2. Switch between languages as calls come from a wide range of nationalities and you'll need to adapt quickly.
3. Answer time-sensitive calls on our emergency phones to support our customers with disruption, and be an ambassador for Pissup at a potentially stressful time.
4. Contact suppliers when necessary to solve issues. You will need to learn the contact information for a high number of suppliers and be familiar with our internal booking platform.
5. Assist the Destination Managers in the French-speaking & Iberica destinations with preparing final itineraries and an end of week meeting to hand over the important information for the weekend arrivals.

What We're Looking For

1. Previous experience in travel planning / event management or customer service.
2. If you have previous experience in providing a duty phone or emergency phone service to customers and clients, that is a big plus, but not required.
3. Comfortable problem-solving and communicating confidently in time-pressured and challenging situations.
4. An excellent phone manner.
5. Fluent English & French and a good level of Spanish. The majority of groups are French speaking clients and therefore a good level of French is essential. You will also need to speak with Spanish speaking suppliers therefore an adequate level of Spanish is also required.
6. Someone available 2 weekends a month (including Friday evening) to be on call and available for phone calls from groups. Also available one afternoon per week, preferably on Friday afternoon.
7. A good phone & internet access.
8. Someone with a freelance working situation that is able to work European hours.

What We Offer

1. A flexible opportunity to earn extra income.
2. Remote working / Home office.
3. Entry level into travel & tourism or for someone looking to get back into the tourism industry.
4. This is a part-time position that is mainly on the weekends, with a small number of hours on a Friday to prepare for the weekend arrivals and the final travel itineraries.
5. You will receive training regarding the activities we offer, the suppliers, including how to contact them in an emergency and also how to deal with emergencies.
6. The position is currently planned as a temporary position from March to the end of August, but we will see how things develop.

How to Apply

All applicants must send a full CV and covering letter (detailing why you are applying) to

1. If you do not fit all the requirements but still feel you are right for the role, please feel free to still send your application. The best applications will then be selected for interviews. We look forward to hearing from you!