Travel Agent in Barcelona (Norwegian Speaker)

Blu Selection; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Join a dynamic and fast-growing multinational company as a Travel Agent in the vibrant city of Barcelona! This role offers you the chance to impact travelers' experiences positively while working in a supportive and energetic environment. You'll engage with clients from around the globe, manage bookings, and ensure a high level of customer satisfaction. With a full-time contract, you'll enjoy competitive pay, health insurance discounts, and a variety of wellness programs. Experience the excitement of living in Barcelona, where culture, gastronomy, and a relaxed lifestyle await you. If you're passionate about travel and customer service, this opportunity is perfect for you!

Servicios

Health Insurance discount

Two weekends off per month

Free coffee every day

Free fruit on Fridays

Wellness and resiliency program

Spanish lessons

Group activities

Modern office space

Incentive plan for KPIs

Rotative shifts

Formación

• Fluent in Norwegian and English with a passion for travel.
• Strong communication skills and customer service orientation.

Responsabilidades

• Manage booking alterations, cancellations, and new reservations.
• Assist clients with inquiries and ensure high customer service.

Conocimientos

Native level of Norwegian

Good level of English

Customer experience knowledge

Communication skills

Enthusiasm for travel

Intercultural communication

Proactive work ethic

Educación

Valid Spanish work permit / EU citizenship

Descripción del empleo

Do you have a passion for the travel and tourism industry?
Do you like traveling when everything goes the way it should?
You can have an impact on making travelers´ journeys a success!
Do you want to work for a worldwide known Travel Agency?

We are looking for dynamic people like you who are open for a new experience abroad!

Your responsibilities and impact as a Travel Agent will be:

• Booking management (altering, canceling or creating new reservations)

• Assisting clients via inbound calls in the after-sales process by answering inquiries regarding reservations and attending potential requests

• Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

• Replying to emails and messages from customers all over the world in English and native language.

• Most importantly, always ensure a high level of customer service.

• Regular involvement with company events, team meetings and projects.

• Supporting your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.

Skills, qualifications and interests you need to succeed in this role:

• A native level of Norwegian and a good level of English

• Enthusiasm about traveling and the tourism industry

• Knowledge of the value and impact that a good customer experience can create

• Being an attentive listener, comfortable and skillful at communicating with people

• Being energetic, innovative, and working proactively at a fast pace

• Excitement about intercultural communication and the expatriate lifestyle

• Living in or willing to relocate to Barcelona for an international career and life experience

• Having a valid Spanish work permit / EU citizenship (required)

What’s in it for you?

• Competitive salary

• Incentive plan regarding project KPIs achievement

• A full-time contract of 39hrs/week

• Rotative shifts between 9AM - 8 PM

• Health Insurance discount

• Two weekends per month off

• “Feel Good” program which includes: Spanish lessons, quizzes with prizes, free group activities such as football, beach volleyball, roller skating and much more!

• Wellness and resiliency program for mental and physical health, including various workshops (Stress, conflict, effective communication, etc.)

• Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)

• Free coffee every day and free fruit on Fridays.

Your Future Company:
This fast-growing multinational company has more than 50,000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch, they have achieved worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Barcelona.

What should you expect from living in Barcelona?

• The unique experience of an international and diverse culture
• A beautiful beach city surrounded by both coastal towns and mountains
• Delightful gastronomic experiences of Spanish, Catalan and World cuisines
• A dynamic and active urban life where it is difficult to get bored
• Sunny days, Mediterranean weather and a relaxed lifestyle
• An attractive startup and innovation hub with exciting opportunities

This project is not for you? Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities.