Travel Agent in Barcelona (Danish Speaker)

Blu Selection; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

An established industry player is seeking dynamic individuals for a Travel Agent role in vibrant Barcelona. This exciting opportunity allows you to impact travelers' experiences while working in a multinational environment. You'll be responsible for booking management, client support, and ensuring exceptional customer service. With a competitive salary and a comprehensive relocation package, this role offers the chance to thrive in an international setting. Join a fast-growing company that values innovation and teamwork, and enjoy perks like health insurance discounts, wellness programs, and opportunities for career growth. Experience the beauty and culture of Barcelona while advancing your career in the travel industry.

Servicios

Relocation package

Incentive plan

Health Insurance discount

Wellness program

Free Coffee

Free fruit on Fridays

Career-growth opportunities

Modern office space

Two weekends off per month

Spanish lessons and group activities

Formación

• Fluent in Danish and English, with a passion for travel and customer service.
• Proactive and skilled in communication, with enthusiasm for intercultural experiences.

Responsabilidades

• Manage booking alterations, cancellations, and new reservations.
• Assist clients via inbound calls and emails, ensuring high customer service.

Conocimientos

Native level of Danish

Good level of English

Customer experience knowledge

Communication skills

Enthusiasm for travel

Intercultural communication

Proactive work ethic

Educación

Valid Spanish work permit/EU Citizenship

Descripción del empleo

Do you have passion for the travel and tourism industry?
Do you like travelling when everything goes the way it should?
You can have an impact on making travellers´ journeys a success!
Do you want to work for a worldwide known Travel Agency?

We are looking for dynamic people like you who are open for a new experience abroad!

Your responsibilities and impact as a Travel Agent will be:

• Booking management (altering, cancelling or creating new reservations)

• Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests

• Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

• Replying to emails and messages from customers all over the world in English and native language.

• Most importantly, always ensuring a high level of customer service.

• Regular involvement with company events, team meetings and projects.

• Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.

Skills, qualifications and interests you need to succeed in this role:

• A native level of Danish and a good level of English

• Enthusiasm about travelling and the tourism industry

• Knowledge of the value and impact that a good customer experience can create

• Being an attentive listener, comfortable and skilled at communicating with people

• Being energetic, innovative and working proactively at a fast pace

• Excitement about intercultural communication and the expatriate lifestyle

• Living in or willing to relocate to Barcelona for an international career and life experience

• Having a valid Spanish work permit/EU Citizenship (required).

What’s in it for you:

• Competitive salary

• Relocation package

• Incentive plan regarding project KPIs achievement

• A full-time contract of 39 hrs/week

• Rotative shifts between 7 AM - 8 PM

• Work in an international environment in a multinational company in Barcelona

• Two weekends per month off

• Health Insurance discount

• “Feel Good” program which includes: Spanish lessons, quizzes with prizes, free group activities such as football, beach volleyball, roller skating and much more!

• Wellness and resiliency program for mental and physical health. Includes many types of different workshops (Stress, conflict, effective communication, etc.)

• Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)

• Free Coffee every day and Free fruit on Fridays

• Career-growth opportunities within other projects of the company

Your Future Company:
This fast-growing multinational company has more than 50,000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Barcelona.

What should you expect from living in Barcelona?
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities