Transformative Business Opportunities Specialist

beBeeCustomer; Barcelona; Presencial; EUR 19.000 - 22.000; Jornada completa

Descripción de la vacante

A customer service-focused company in Barcelona is seeking a motivated Customer Service Sales Representative. Responsibilities include handling customer requests and managing post-sales tasks. The ideal candidate should be bilingual in Dutch and advanced in English, with at least 1 year of relevant experience. This full-time position offers a salary of €19,500 gross/year plus bonuses and benefits including private medical insurance.

Servicios

Private medical insurance

Full paid training

Career development programs

Formación

• At least 1 year of relevant experience.
• Achievement-oriented and motivated for sales roles.
• IT knowledge and technical understanding.

Responsabilidades

• Handle inbound customer requests via calls, emails, chat, and tasks.
• Manage customer post sales tasks, including order cancellations and claims.
• Achieve sales targets and maintain a customer-focused approach.

Conocimientos

Proficient or bilingual in Dutch

Advanced English skills

Strong communication skills

Customer care skills

Knowledge of sales techniques

Descripción del empleo

Job Title: Customer Service Sales Representative

We are seeking a highly motivated and results-driven individual to join our team as a Customer Service Sales Representative.

1. Handle inbound customer requests via calls, emails, chat, and tasks, and make outbound calls when necessary to resolve issues with customers and internal teams.
2. Maintain knowledge of the Store portfolio and Post sales process.
3. Manage customer post sales tasks, including order cancellations, claims, follow-ups, refunds, and escalations.
4. Apply sales techniques such as up-selling, cross-selling, and objection handling.
5. Achieve sales targets and be customer-focused and motivated.
6. Listen actively to understand customer needs and conduct effective qualification.

Required Skills and Qualifications:

1. Proficient or bilingual in Dutch and advanced English skills.
2. At least 1 year of relevant experience.
3. Strong communication and customer care skills.
4. Knowledge of sales techniques.
5. Achievement-oriented, customer-driven, and motivated for sales roles.
6. IT knowledge and technical understanding.

Benefits:

1. Full-time, 39 hours/week, permanent contract, Monday to Friday, 9:00-18:00.
2. Salary: €19,500 gross/year + up to €2,000 bonus + private medical insurance.
3. Located in Barcelona.
4. Full paid training and career development programs.

Our Philosophy:

We invest in our employees' growth because we believe that when our people thrive, our clients and their customers thrive too.