Transformation Support Officer

buscojobs España; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the transportation and logistics industry is seeking a Client Support Consultant to join their field services team. This role involves managing customer relationships, addressing operational issues, and ensuring service satisfaction in Italy. Ideal candidates will possess strong problem-solving and analytical skills, and have a solid background in customer support or operations, with fluency in both Italian and English.

Formación

• Detail-oriented individual with a focus on solutions and service levels.
• Fluent in Italian and English.
• Ability to work under pressure and manage multiple priorities.

Responsabilidades

• Manage customer relationships ensuring service satisfaction.
• Analyze trends and feedback to adjust operations accordingly.
• Collaborate with internal and external teams to resolve issues.

Conocimientos

Problem Solving

Communication

Analytical Skills

Teamwork

Educación

Bachelor's degree in Business, Management or related field

Herramientas

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Direct message the job poster from Verra Mobility Senior Recruiter @ T2 Systems, a Verra Mobility Company | Align Recruiting, Tech Recruiting, Virtual Recruiting, Sourcing. Position Overview

Verra Mobility’s Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated, analytical individual who can effectively manage the Transponder & Marketing Support Management and all other field-related services in Italy. The ideal candidate has a solid operations background combined with customer support experience. Strong problem-solving skills, critical thinking, analysis, communication skills, and the ability to motivate the team and drive change are required. The position is accountable for operational performance, service-level agreements (SLAs), and serving as the primary liaison for internal business groups.

This individual is responsible for the day-to-day operations, working closely with the Account Management team to resolve issues and communicate solutions.

Key responsibilities include :

• Building and managing relationships with Italian customers to ensure service satisfaction
• Managing transponders, working with warehouse / logistics to ensure supplies are adequate
• Monitoring stock management of Tolling marketing materials and assisting in process development
• Collaborating with client staff to triage incidents and resolve problems within SLA
• Handling escalations and evaluating performance
• Analyzing vehicle movement trends, customer feedback, and adjusting schedules accordingly
• Ensuring inventory retrieval from the field
• Collaborating with internal and external stakeholders across regions
• Performing other duties as assigned

Qualifications

• Bachelor's degree in Business, Management, or related field, or equivalent experience
• Highly motivated, analytical, operational leader with a positive attitude
• Detail-oriented with a focus on solutions and exceeding service levels
• Excellent remote teamwork skills and effective communication
• Creative problem solver who can find answers independently
• Ability to work under pressure, manage multiple priorities, and adapt to change
• Fluent in Italian and English
• Proficient in Microsoft Excel and Outlook

Travel within Italy is required, up to 75%, including field visits to deliver supplies / transponders to rental agencies.

Seniority level : Associate

Employment type : Full-time

Job function : Customer Service and Sales

Industries : Transportation, Logistics, Supply Chain, Storage

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