Trainer and Quality Coach (Spanish + Portuguese speaking) - On-site – Automotive Industry JL01

Concentrix Spain; Barcelona; Presencial; EUR 23.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Trainer and Quality Coach in Barcelona, where you will inspire and develop a team in the automotive industry. This role offers a unique opportunity for career growth and personal development, with comprehensive training programs and a supportive environment. You will monitor team performance, provide coaching, and develop training materials, all while enjoying a competitive salary and bonus structure. If you're ready to take the next step in your career and be part of a global leader, this position is perfect for you.

Servicios

Full paid training

Career development program

Specialized courses

Great office location

Formación

• Bilingual in English and Spanish with strong communication skills.
• Solid understanding of CRM systems and IT platforms.

Responsabilidades

• Monitor and report on team quality performance metrics.
• Provide feedback and coaching to enhance agent effectiveness.
• Lead onboarding and training sessions for new team members.

Conocimientos

Bilingual in English and Spanish

CRM systems understanding

Active listening

Service call management

IT platforms and tools

Team-building skills

Effective communication

Organizational skills

Proactive and communicative

Herramientas

MS Windows

MS Office

Descripción del empleo

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Trainer and Quality Coach in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the career you’ve always envisioned.

What you will do in this role

• Monitoring and reporting on team quality performance metrics
• Providing individual feedback and coaching to agents to enhance their effectiveness and motivation
• Inspiring and encouraging team members to reach and exceed performance goals
• Collecting, analyzing, and presenting key performance data to internal stakeholders and clients to drive service improvement
• Preparing and delivering reports to management as required
• Leading onboarding and training sessions for new team members
• Coordinating and delivering both technical and soft-skills training programs
• Developing and maintaining tools to manage training schedules, materials, and operational manuals
• Identifying skill gaps in agents and communicating improvement areas to Supervisors and Project Managers
• Designing comprehensive training materials, including manuals, handouts, and interactive exercises
• Setting up and managing the training environment, including IT equipment and resources

Your qualifications

Concentrix is a great match if you:

• Are a bilingual speaker or highly proficient in English and Spanish
• Have a solid understanding of CRM systems, either as a front-end user or from a back-end data perspective
• Can actively listen and accurately identify customer needs
• Possess a general understanding of service call management systems
• Are comfortable working with IT platforms, tools, and applications such as MS Windows, MS Office, and internet configuration
• Demonstrate strong team-building skills, with the ability to motivate and inspire colleagues
• Communicate effectively, both in writing and verbally, with confident presentation skills
• Are highly organized and capable of managing tasks and time efficiently
• Are proactive, communicative, and thrive in collaborative, team-oriented environments

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time, 39 hours/week, permanent contract: Monday to Friday from 9:00 to 18:00
• Salary 22,400 euros gross/year + up to 3,000 euros gross/year in bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable laws.

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