Trainee- Banqueting Assistant

Mandarin Oriental Hotel Group Limited; Madrid; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

A leading luxury hotel group is looking for enthusiastic staff to enhance guest experiences in food and beverage service. You will explain menu offerings, ensure service efficiency, up-sell products, and maintain high service standards. If you thrive in a fast-paced environment and love to create memorable moments for guests, we invite you to apply.

Formación

• Good understanding of food and beverage offerings.
• Ability to operate point of sales system.
• Experience in food service is preferable.

Responsabilidades

• Explain menu concepts and offerings to guests.
• Ensure completed mise en place for efficient service.
• Up-sell services and products to enhance revenue.
• Perform billing tasks according to hotel standards.
• Maintain equipment and utensils in good condition.
• Assist in stock picking and arrangement.
• Complete other reasonable tasks as assigned.
• Create WOW moments for guest delight.

Descripción del empleo

Responsibilities

• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
• Be able to operate the required steps on the point of sales system in order to process food and beverage orders.
• Properly up-sell services and products to our guests always, enhancing service and generating increased revenue.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
• Any other reasonable tasks as assigned by the restaurant manager.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.

If you’re enthusiastic to contribute in a fast-paced environment with F&B dynamics, please apply the post.