Tour Coordinator_ Spain

DER Touristik Suisse AG; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A destination management firm in Madrid is seeking a qualified individual to manage the full life cycle of tours, focusing on customer satisfaction and revenue. The ideal candidate has experience in coordinating tours, a commercial mindset, and is proficient in both English and Spanish. Responsibilities include managing itineraries, negotiating services, and ensuring high-quality experiences for clients.

Formación

• Ability to manage and operate tours, ensuring itinerary checks.
• Efficiently handle critical service confirmations with attention to client requirements.
• Proven ability to build relationships with customers and suppliers.

Responsabilidades

• Manage tours including itinerary and revenue checks.
• Process and confirm services accurately, addressing special client needs.
• Undertake project work as required by management.
• Investigate and resolve service complaints.

Conocimientos

Commercially minded

Sales driven

Project management

Strong customer relationships

Good communication skills

English and Spanish language skills

Entrepreneurial and creative approach

Expertise in Iberia

Excellent coordination skills

Willing to travel

Descripción del empleo

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

To manage the full life cycle and deliver a first-class handling of all Tours, including Series business and Adhoc, checking itineraries and making all necessary bookings and arrangements.

This shall be done with a strong focus on revenue, customer satisfaction, and high quality.

KEY ACTIVITIES

• Manage and operate tours, including itinerary and revenue checks.

• To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients.

• Complete any rate collection/negotiation activities requested by your Manager/Supervisor

• Deliver on teams agreed SLA’s

• Source for new suppliers if needed, negotiate services and rates.

• Provide active and ongoing support and knowledge transfer to hubs and the Kuoni Tumlare sales organization.

• Pre/Post season analysis and recommendations

• Undertake project work as required by management.

• Investigate and resolve service complaints.

· Commercially minded and Sales driven

· Project management

· Proven ability to build strong customer and supplier relationships

· Good oral and written communication skills

· Language skills – English + Spanish

· Entrepreneurial and creative approach

· Destination travels expertise in Iberia

· Excellent at coordinating across a matrix organization

· Availability to travel