TikTok Commerce - Fulfillment Operations Manager (Tarancón Warehouse Onsite)

TikTok; Tarancón; Presencial; EUR 35.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player seeks a dynamic Operations Manager to enhance logistics efficiency. This role involves managing external fulfillment logistics, analyzing operational performance, and implementing innovative solutions to optimize supply chain processes. Join a team that thrives on creativity and collaboration, where every challenge is an opportunity for growth. If you are passionate about logistics and ready to drive impactful change in a fast-paced environment, this is the perfect opportunity for you.

Formación

• 5+ years of experience in logistics operations and 3+ years in e-fulfillment.
• Solid working experience with fulfillment service providers.

Responsabilidades

• Manage performance of External Fulfilment Logistics providers.
• Lead the design and implementation of innovative logistics solutions.

Conocimientos

Logistics Operations

E-Fulfillment

Problem-Solving

Analytical Skills

Project Management

Bilingual (English and Spanish)

Educación

Bachelor's degree in Logistics

Master's degree in Logistics

Herramientas

Lean Techniques (Kaizen, Six Sigma)

Descripción del empleo

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency.

We are looking for an operations manager to join our Spain logistics team, responsible for the day-to-day operation management work of fulfilment management. Note: the daily work location for this role will be at our warehouse in Tarancón.

Responsibilities

1. Manage and control performance and capacity of External Fulfilment Logistics providers (3PL);
2. Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment;
3. Lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a strong focus on efficiency, speed, scale, and predictability;
4. Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
5. Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization;
6. Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
7. Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
8. Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.

Qualifications

Minimum Qualifications

1. Bachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field;
2. 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment;
3. Solid working experience and relationship with fulfillment service provider(s);
4. Fair understanding in any segment of eCommerce logistics operation, including (but not limited to) data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearance;
5. Proficiency in oral and written in both English and Spanish to support daily operations management;
6. Able to work full-time onsite at the fulfillment center.

Preferred Qualifications

1. Proven operations leadership experience in a fast-paced process-driven environment;
2. Excellent problem-solving skills: capable of identifying, assessing and mitigating risk and driving for solutions;
3. Excellent analytical skills: Capable of identifying, assessing and mitigating risks or critical issues using data;
4. Good project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma;
5. A Master's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform