Therapeutic Services Manager

Bridgena Barnard Personnel Group; Comunidad Valenciana; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a technical support specialist to enhance customer systems through effective troubleshooting and maintenance. In this dynamic role, you will work closely with various infrastructure service teams to ensure service level agreements are met while managing critical services such as Microsoft Remote Desktop and Citrix Virtual Applications. The ideal candidate will possess a strong foundation in IT, with relevant qualifications and certifications, and will thrive in a hybrid work environment. This position offers a unique opportunity to contribute to a diverse and inclusive workforce while advancing your career in the financial services sector.

Formación

• 3+ years experience in financial service IT infrastructure support.
• Relevant IT certifications like ITIL and Citrix are required.

Responsabilidades

• Support customer technical solutions and troubleshoot systems.
• Collaborate with infrastructure teams to resolve issues.

Conocimientos

Product Knowledge

Result Orientation

Communication

Educación

3 year Degree / Diploma in Information Technology

Grade 12 National Diploma

Herramientas

Microsoft Remote Desktop Services

Azure Virtual Desktop Services

Citrix Virtual Applications and Desktop Services

Citrix Netscaler Services

Citrix Hypervisor

Descripción del empleo

To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions

• Collaborate with associated infrastructure service teams to meet SLAs and resolve issues.
• Manage and support Microsoft Remote Desktop Services.
• Manage and support Azure Virtual Desktop Services.
• Manage and support Citrix Virtual Applications and Desktop Services.
• Manage and support Citrix Netscaler Services.
• Manage and support Citrix Hypervisor.
• Identify and manage service-related risks.

Core Functional Skills & Capabilities

• Product Knowledge
• Result Orientation
• Communication

Core Behavioural Competencies

• Working with people
• Adhering to principles and values
• Coping with pressures & setbacks
• Following instructions & procedures

Minimum Qualifications

NQF 6 : 3 year Degree / Diploma / National Diploma in Information Technology or Computer Science

NQF 4 : Grade 12 National Diploma

Experience

• 3 years’ experience with exposure to financial service IT infrastructure
• 5 years’ experience with exposure to financial service IT infrastructure

Certifications

• ITIL Foundational V3 / 4
• Citrix
• Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Engagement will be with all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

• Valid Drivers license
• Willingness to be on standby

Workplace / Physical Requirements

Hybrid Remote Worker

Billable

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.