Tender Specialist

buscojobs España; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a dynamic team as a Public Tender and Customer Service Specialist in a vibrant company that values innovation and customer satisfaction. In this multifaceted role, you will oversee the management of public tenders and customer requests, ensuring smooth order processes and effective communication with various stakeholders. Your organizational skills and attention to detail will be crucial as you navigate the complexities of tender deals and strive for excellence in customer service. This role offers a unique opportunity to contribute to groundbreaking projects while enjoying a supportive work environment that prioritizes employee well-being and professional growth.

Servicios

Private health insurance

Childcare allowance

Keysight Results Bonus

Stock Purchase Plan

Life insurance

Flexible working hours

Work from home days

Formación

• Experience in a fast-paced customer service environment is essential.
• Fluent in German and English, with additional languages as a plus.

Responsabilidades

• Manage Public Tenders and customer requests, ensuring order status is tracked.
• Create tender quotes and manage complex deals with stakeholders.

Conocimientos

Customer Service

Organizational Skills

Communication Skills

Problem Solving

Time Management

Detail Orientation

Stakeholder Management

Educación

2+ years in Customer Service

Fluent in German and English

Knowledge of French (a plus)

Herramientas

Salesforce

Microsoft Excel

Microsoft Word

DBMS Oracle

Descripción del empleo

We are looking for a people-oriented Public Tender and Customer Service Specialist for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives). Your primary responsibility will be to review terms & conditions, the preparation of the administrative documents and questionnaires for Tenders and creating and processing of sales quotes. You will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process.

What will you be doing?

1. Managing Public Tenders and customer requests such as end-to-end order status management, for example:
2. Tender quote creation based on input from account manager (CRM Salesforce, Microsoft Excel and Word) in close alignment with our contracts department
3. Obtain necessary approvals for any non-standard aspect of a deal
4. Tender order creation based on input from customer, contracts and revenue lead (DBMS Oracle)
5. Manage complex Tender deals in close alignment with solutions specialists
6. Monitor end-to-end order process status and ensure closure
7. Resolve questions around invoicing requirements, contract issues, revenue recognition
8. Resolving problems by applying established policies, procedures and tactics
9. Determining and developing new or improved approaches to processes or tasks
10. Exercise sound planning and judgment when managing client requests

Job Qualifications

1. Language requirements: German at native level and fluent English. Other European languages like French a plus.
2. Minimum of 2 years relevant experience in a complex, fast-paced customer service environment
3. Experience in terms and conditions review for deals
4. Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
5. Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
6. Good time management and organizational skills to maximize productivity
7. Detail and process oriented to ensure data accuracy and operational excellence
8. Proactively resolve complex issues with the best interest of customers and Keysight in mind
9. Positively manage stress that is typical in a customer service environment

What we offer

A place within an exciting company! At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world.

Our benefits are:

1. Competitive salary based on experience
2. Private health insurance
3. Childcare allowance 3 / 4
4. Keysight Results Bonus
5. Stock Purchase Plan
6. Life insurance
7. Flexible working hours and working from home days