Temporary Complaints Coordinator EMEA (M / F / D)

Mytheresa; Comunidad Valenciana; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking global technology provider as a Continuous Improvement Specialist. This dynamic role focuses on optimizing processes within a hybrid work model, blending remote and office work. You'll analyze and document critical processes, identify inefficiencies, and implement innovative solutions using methodologies like Lean and Agile. Collaborate with a diverse team to enhance operational efficiency and contribute to a culture of continuous improvement. With a commitment to well-being and professional growth, this opportunity promises a rewarding career path in a supportive environment.

Servicios

Private medical insurance

Life insurance

Hybrid work model

International team support

Formación

• 3 to 5 years in continuous improvement or process management roles.
• Experience in managing workflows in JIRA.
• Development of operational management tools.

Responsabilidades

• Map and analyze critical processes for optimization.
• Develop and maintain tools for operational management.
• Promote a culture of continuous improvement.

Conocimientos

Analytical thinking

Process improvement orientation

Communication skills

Proactivity

Multitasking

Educación

Bachelor’s degree in Industrial Engineering

Specialization in Process Management

Herramientas

JIRA

Power BI

SQL

Confluence

Notion

Descripción del empleo

Continuous Improvement Specialist (Data Engineer)

If you have a passion for technology and thrive on innovative and diverse projects, your place is here. If you don't know us yet, we are a global technology provider that offers a complete portfolio of solutions in Payment, Mobile, Data, and Identification. With a rich history spanning 65 years of global experience, we have built a solid legacy that continues to grow. Comprising over 4,000 dedicated professionals across 16 countries, we collaboratively work towards creating a more trustworthy and secure world.

Our Mobile business unit offers solutions for the Telecommunications market, such as SIM Cards, eSIMs, Subscription Management, and iSE, to secure connectivity and guarantee interoperability, connecting people, companies, and objects efficiently and with secure processes.

We're actively seeking an experienced (semi-senior) Continuous Improvement Specialist, Data Scientist, Business Data Analyst or similar role with experience in IT or telecom sector to join our team in Madrid, with a hybrid work model. You will be part of the Operations department.

Main Responsibilities :

• Map, analyze, and document critical processes, ensuring their optimization and standardization.
• Identify inefficiencies, redundancies, and opportunities for process improvement.
• Develop and maintain tools and documentation to facilitate operational management.
• Design, manage, and optimize workflows in JIRA to improve operational efficiency.
• Configure dashboards, automations, business rules, and reports in JIRA.
• Integrate JIRA with other company tools to enhance process traceability.
• Apply methodologies such as Lean, Agile, CMMI, and Design Thinking to drive process innovation.
• Develop and implement tools that facilitate process management and control.
• Promote a culture of continuous improvement through training and team support.
• Define and implement KPIs and metrics to evaluate process efficiency.
• Develop reports and control dashboards using tools like JIRA, Power BI, or similar.
• Propose improvements based on the analysis of operational and performance data.
• Create and maintain clear and structured documentation on processes, tools, and methodologies.
• Develop templates, guides, and manuals to standardize processes across the organization.
• Ensure that information is accessible and up to date for all teams.

Job Requirements

Experience :

• 3 to 5 years in roles related to continuous improvement, process transformation, or process management in technology environments.
• Experience in managing and configuring workflows in JIRA (administrator level is a plus).
• Development of tools and documentation to facilitate operational management.
• Experience with process maturity models such as CMMI (preferred).

Education :

• Bachelor’s degree in Industrial Engineering, Systems Engineering, Business Administration, or related fields.
• Specialization in Process Management, Agile, Data Engineering, or Data Science is a plus.

Technical Knowledge :

• Process analysis and improvement : Lean, Agile, BPM, CMMI, Design Thinking.
• Process automation and configuration in JIRA : JQL, JIRA API, JIRA Scripting.
• Process frameworks and standards : ISO 9001, ITIL, IATF 16949, ISO 14001.
• Data management and automation : SQL, Python, Groovy, Power BI, Data Science tools.
• Process management and documentation tools : JIRA, Confluence, Notion.
• Security and risk management in processes : Risk and opportunity assessment.

Key Skills :

• Analytical thinking and process improvement orientation.
• Ability to document and structure information clearly and accessibly.
• Capability to automate processes and develop support tools.
• Proactivity and a strong focus on operational optimization.

Soft Skills :

• Excellent communication skills, extroverted and friendly personality, and team-building abilities.
• Ability to work under pressure and multitask.

What do we offer?

• We are a global company with a great international team of people who are always willing to help each other out.
• We offer a competitive salary aligned with experience.
• Hybrid work model, partially from home, partially from our office in Madrid.
• We care about your well-being. You will have private medical and life insurance.

If you believe this opportunity is a good fit for you, we encourage you to apply for this exciting opportunity either through LinkedIn or send your application to :

Our Culture

At Valid, we foster an inclusive, diverse, and innovative environment where everyone thrives. We are committed to equal opportunities, free from discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability. We value people as the heart of our culture. Trust, transparency, and teamwork are the foundations of our success, driving growth and empowering talent.

Join this great team and be part of our story!

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Quality Assurance, Project Management, and Supply Chain, IT Services and IT Consulting, Telecommunications, and Technology, Information and Media